Patient Services Representative - Call Center at Cowlitz Family Health Center

Longview, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Sep, 26

Salary

21.36

Posted On

12 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Appointment Scheduling, Patient Check-in, Payment Handling, Insurance Verification, Data Collection, Administrative Support, MS Office Suite, EPIC EMR, Communication, Organization, Conflict Resolution

Industry

Hospitals and Health Care

Description

Description Are you a friendly face with a passion for helping others? Cowlitz Family Health Center is a Federally Qualified Health Center looking for Patient Services Representatives to be the welcoming face of our team! In this vital role, you’ll be the first point of contact for patients, ensuring they feel valued and cared for from the moment they walk in. If you’re ready to make a positive impact in a fast-paced environment while supporting our mission to provide exceptional healthcare, we want to hear from you! The Patient Services Representative plays a pivotal role in delivering exceptional customer service to patients, both in person and via telephone. This role encompasses a wide range of tasks, including appointment scheduling, patient check-ins, payment handling, data collection, verifying patient eligibility for insurance and healthcare programs, guiding patients and visitors, and carrying out administrative duties. Central to the Patient Services Representative's role is the establishment of professional and respectful relationships with patients, contributing to their holistic health improvement and enhanced quality of life. The PSR's work environment is fast-paced, requiring a friendly demeanor, a strong dedication to service, adept decision-making abilities, and the capacity to maintain composure in high-pressure situations. Wage Range: $19.83 - $21.36 Schedule: Monday Through Friday 8:00am - 5:00pm FTE: 1.0 This position is represented by a collective bargaining agreement. Benefits: We offer competitive wages and benefits including: Comprehensive Medical, Dental and Vision Plans – 100% of the premiums paid for employee Vacation: 160 hours per year to start, accrued bi-weekly Sick Leave 9 Paid Holidays + 1 floating holiday 403b Retirement Plan - With Employer Match Flexible Spending Accounts Life Insurance- $50,000 employer paid Long Term Disability and AD&D employer paid Employee Assistance Plans Tuition Reimbursement Student Loan Repayment Assistance. Cowlitz Family Health Center provides a wide range of services to all individuals, regardless of background or socio-economic status, including medical, dental, family planning, substance abuse treatment, and behavioral health services. We believe every person has value, is worthy of respect, and deserves quality care regardless of their financial situation. Cowlitz Family Health Center is growing and evolving. We are looking for people who share our vision, want to use their skills to provide exceptional customer service to our patients, and can adapt as we continue to make positive changes. Cowlitz Family Health Center is a drug-free workplace and performs drug testing consistent with federal guidelines in the Drug-Free Workplace Act of 1988. All candidates who receive a written offer of employment will be required to undergo testing for commonly abused controlled substances Requirements Required Education and Desired Experience and Skills: High school or GED 1-3 years of customer service, administrative support and/or office experience, preferably in a health care setting Computer skills, experience with MS Office Suite preferred, EPIC EMR a plus Excellent customer service skills Strong communication and organizational skills Ability to work with a low-income, diverse population dealing with behavioral and physical health issues.

Responsibilities

The Patient Services Representative serves as the first point of contact for patients, managing scheduling, check-ins, and insurance verification. They are responsible for delivering exceptional customer service and administrative support to improve patient quality of life.