Patient Services Representative – Call Center at Sight Partners Physicians

Spokane Valley, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

24.0

Posted On

22 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Appointment Scheduling, Patient Registration, EHR Management, Data Entry, Insurance Verification, Prior Authorization, Medical Terminology, Communication Skills, Problem-solving, Organization Skills, Microsoft Office, G-Suite, Keyboarding, Teamwork

Industry

Medical Practices

Description

Description Job Summary: Fast-paced call center environment. Providing great customer service for the following patient services: appointment scheduling, obtaining and verifying demographic and financial information through the pre-registration process, completing patient registration in EHR by obtaining consent for medical care, financial agreement, medication list, pharmacy data, PCP, and referring provider. Responsibilities: Perform pre-patient registration process, including verifying, collecting, and/or updating demographic and financial information, evaluate patient financial status to determine eligibility for care, verify benefits and eligibility as required, ensure pre-certifications and prior authorizations are received, enter the necessary information into the current computer system, and provide any requested information to patients. Pre-load EMR in advance of clinical appointment with a current list of medications, medication dosing, preferred pharmacy, primary care provider, referring doctor, past eye history, and past medical history. Manage new patient schedules to facilitate pre-appointment calls in advance of the scheduled appointment. Run reports and prepare schedules. Schedule all provider appointments (non-ASC). Memorize and adhere to various provider scheduling nuances and requirements. Ensure pre-certifications/ prior authorizations are received, and interpreters are obtained when necessary. Handle no-show or canceled appointments according to the established process. Manage incoming faxes, distributing to appropriate departments, filing necessary documents in patients’ charts, and contacting referred patients for scheduling. Manage incoming online referrals. Follow up with patients who are overdue for a return. Contact patients for physician-initiated reschedules. Additional duties as assigned. Requirements Proficiency with Microsoft Office products, G-Suite environment, and strong keyboarding skills. Willing to help in all areas, have the flexibility and effectively work in a team environment. Strong organization skills, attention to detail, and problem-solving are required to perform this role. Demonstrate excellence in communication skills, and demonstrated ability to convey ideas and information, verbally and in writing. Education and Experience: High School diploma or equivalent. One (1) to Two (2) years of experience working in a call center environment. Prefer experience in customer service initiatives. Healthcare setting preferred. Benefits: Competitive Salary $18.50 - $24.00 Medical, Dental, and Vision Insurance Robust Ancillary Benefits 401(k) Plan with employer contribution Company Paid Life Insurance Generous PTO/Holiday EEO Statement

Responsibilities

The representative manages patient scheduling, registration, and financial verification within a fast-paced call center environment. They are responsible for maintaining accurate electronic health records and coordinating with clinical staff to ensure seamless patient care.