Patient Services Representative - CCP Express Care Erie at UPMC

Erie, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

0.0

Posted On

20 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Services, Customer Service, Appointment Scheduling, Payment Collection, Insurance Verification, Medical Terminology, Financial Education, Administrative Tasks, Technology Promotion, Service Recovery, Communication Skills, Problem Solving, Data Entry, Office Equipment, Health Records Systems, Self-Arrival Technology

Industry

Hospitals and Health Care

Description

Are you passionate about helping kids be their best selves? UPMC Children's Community Pediatrics is hiring a Part-Time Patient Services Representative to support the office in Erie, PA. Weekend and evening availability required to support the hours of operation. Clinic Hours: 4:30p-9p Mon-Fri / 9:30a-6p Saturday & Sunday A Patient Services Representative welcomes patients, educates them on copayments and financial obligations, collects payments, schedules appointments, and updates patient information. They promote new technologies, connect patients to financial resources, and foster a culture of service excellence, ensuring a positive UPMC experience for patients and families. Greet patients warmly, guides them through self-arrival technology or check-in, and collects copayments at the point of service. Confirm/update patient information, schedule follow-up appointments, and connect patients to resources for ancillary services. Provide clear instructions, follow up on unresolved patient needs, and take appropriate action for service recovery. Register patients for Biometrics, promote MyUPMC, assist with financial education, verify insurance, and obtain consent forms. Handle phone calls, assist with administrative tasks, and other duties as needed. High school graduate or equivalent is required. Two years of experience in a high volume medical / billing / fiscal or customer service function is preferred. Previous Registration experience preferred Prior experience with Medipac, Epic, or other health records systems is preferred. Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. Knowledge of medical terminology is preferred. Licensure, Certifications, and Clearances: Act 31 / Act 33 / Act 34 / Act 73 UPMC is an Equal Opportunity Employer/Disability/Veteran

Responsibilities

The Patient Services Representative welcomes patients, educates them on copayments and financial obligations, collects payments, schedules appointments, and updates patient information. They promote new technologies, connect patients to financial resources, and foster a culture of service excellence.