Patient Services Representative/ Collector (Beechtree DX) at Mako Medical

Orem, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

0.0

Posted On

01 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Specimen Collection, Customer Service, Organizational Skills, Communication Skills, Interpersonal Skills, Attention to Detail, Record-Keeping, Problem-Solving, Compliance, Medical Terminology, Laboratory Information Systems, Computer Skills

Industry

Hospitals and Health Care

Description

Position Overview: As an Observed Urine Specimen Collector, you will be a key part of the team, ensuring the efficient collection and processing of specimens while maintaining the highest standards of professionalism and customer service. This is a field-based role with responsibilities including onsite specimen collection and processing, couriering of samples, coordination with clients and our Draper-based lab, and providing excellent patient care. Key Responsibilities: * Conduct observed urine specimen collections for patients of all ages. * Ensure smooth specimen workflow and timely delivery to meet company needs. * Travel between locations for collections, sample processing and couriering. * Manage inventory and supplies for your assigned locations. * Provide exceptional customer service to clients while maintaining company standards. * Uphold quality assurance and show strong independent judgment during specimen collection and processing. * Collaborate with internal teams to resolve issues and continuously improve processes. * Ensure all processing documentation is complete and reviewed as required. * Troubleshoot and resolve collection and processing issues with clients and lab staff. * Ensure compliance with federal and state regulations (including HIPAA) and company policies. * Travel locally to assigned locations as needed. * Perform other duties as required. Qualifications and Skills: * Experience: Experience in specimen collection or related medical field is preferred but not required. * Skills: Strong organizational, communication, and interpersonal skills. * Ability to work independently, prioritize tasks, and handle pressure with professionalism. * Strong attention to detail and accuracy in record-keeping. * Excellent verbal and written communication skills. * Ability to adapt to changing processes and maintain compliance with new procedures. * Basic knowledge of medical terminology and laboratory information systems is a plus. * Intermediate computer skills required. Requirements: * Must pass a Department of Health & Human Services (DHHS) background check * High School Diploma or equivalent.

Responsibilities

The Patient Services Representative/Collector will conduct observed urine specimen collections and ensure smooth specimen workflow and timely delivery. They will also provide exceptional customer service and collaborate with internal teams to resolve issues.