Patient Services Representative at Cornerstone Family Healthcare

Newburgh, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

18.0

Posted On

21 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Appointment Scheduling, Insurance Verification, Payment Collection, Documentation Management, Confidentiality, Bilingual, Communication, Time Management, Problem Solving

Industry

Medical Practices

Description

Description Cornerstone Family Healthcare is actively recruiting for a Patient Services Representative to join our growing team in Newburgh. RATE OF PAY/SALARY: $18.00 per hour ***(Plus opportunity for quarterly incentive of up to $1,050 per quarter) WORK LOCATION(S): 147 Lake Street Newburgh NY 12550 STATUS: Full-Time CORNERSTONE BENEFITS: Competitive salaries I Health Benefits I Retirement plan I Paid Time Off I Sick Time I Flexible Spending I Dependent Care I Paid Holidays CORNERSTONE’S MISSION: Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center with a mission to provide high quality, comprehensive, primary and preventative health care services in an environment of caring, dignity and respect to all people regardless of their ability to pay. For more than fifty years, Cornerstone has been responsive to meeting the needs of the communities in which we serve with a continued emphasis on the underserved and those without access to health care regardless of race, economic status, age, sex, sexual orientation or disability. JOB SUMMARY: Demonstrates excellent customer service skills. Greets all patients promptly upon entering the patient waiting area, Responds promptly and appropriately to their request. Uses appropriate phone etiquette, treating all callers with courtesy and respect. Is attentive to all callers placed on hold and diligently monitors time spent on hold. Monitors the patient waiting area and ensures that it is kept clean and orderly. Schedules appointments, changes appointments and cancels appointments as needed. Ensures that required documentation is collected for each patient; photo identification, insurance information, birth certificate (pediatrics), etc. Scans registration documents, patient identification, insurance card and other required documentation to the practice management system. Verifies insurance eligibility and PCP for each patient at every visit and accurately enters data into practice management system. Is knowledgeable about different types of insurance and their general i.e., PPO/HMO and PCP/referral rules). Collects copayments and visit payments at the time of registration. Completes all no show follow up with the patient and documents appropriately in EMR. Confirms appointments for the following day. Is knowledgeable, and remains knowledgeable, about the SFS policies and required documentation. Offers sliding fee scale to patients with no insurance. Follows CORNERSTONE policies and procedures to qualify patients for the SFS as necessary. Maintains confidentiality of all aspects of the center including, but not limited to, patient confidentiality, financials, and employee relations. Provides cross coverage in another department/site as needed. All duties as assigned. Requirements High School Diploma or Equivalency Bilingual (English/Spanish required) Must be willing and able to travel to other CFH sites for training and coverage purposes TYPICAL WORK SCHEDULE: Monday - Friday: You will be scheduled either 8am-4pm or 9am-5pm 1 evening shift per week (11am-7pm) 1 Saturday per month (830am-5pm), OFF the Friday before

Responsibilities

The Patient Services Representative greets patients, responds to their requests, and manages appointment scheduling. They also handle insurance verification, payment collection, and maintain confidentiality of patient information.