Patient Services Representative at Cornerstone Family Healthcare

City of Port Jervis, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

18.0

Posted On

25 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Phone Etiquette, Appointment Scheduling, Insurance Verification, Payment Collection, Referral Management, EMR Documentation, Quality Improvement, Confidentiality, Sliding Fee Scale Knowledge, Clerical Experience, Office Duties, Team Collaboration, Patient Registration, Follow-Up

Industry

Medical Practices

Description

Description Cornerstone Family Healthcare is actively recruiting for a Patient Services Representative to join our growing team in Port Jervis. RATE OF PAY/SALARY: $18.00 WORK LOCATION(S): Port Jervis STATUS: Full-Time General Purpose: The Patient Services Representative will perform general patient registration responsibilities and general office duties to support the operations of their respective department. Description of Duties: Demonstrates excellent customer service skills at all times: Greets all patients promptly upon entering the patient waiting area, responds promptly and appropriately to their request. Uses appropriate phone etiquette, treating all callers with courtesy and respect. Is attentive to all callers placed on hold and diligently monitors time spent on hold. Monitors the patient waiting area and ensures that it is kept clean and orderly. Notifies the practice manager or Administrator on Duty of patients in the waiting room with an extended wait time. Schedules appointments, changes appointments, and cancels appointments as needed. Verifies scheduled appointments when a patient presents as an appointment/walk in to ensure that they still want /need other scheduled appointments. Participates in the departmental patient registration process following CORNERSTONE policies and procedures: Verifies patient information at each visit and makes necessary updates in the practice management system. Ensures that required documentation is collected for each patient; photo identification, insurance information, birth certificate (pediatrics), etc. Scans registration documents, patient identification, insurance card and other required documentation to the practice management system. Verifies insurance eligibility and PCP for each patient at every visit and knowledgeable about different types of insurance and their general rules (i.e. PPO/HMO and PCP/referral rules). Collects copayments and visit payments at the time of registration. Makes appropriate referrals to the Patient Billing Coordinator for patients who cannot pay their copayment. Participates as part of a Care Team, including but not limited to: Alerting the Care Team of any potential barriers (anticipated insurance, financial issues, etc.) that may cause delays or difficulties during the day. Participates in Quality Improvement activites with the Care Team or department. Follows up on referrals for assigned provider, tracking consultation notes until they are received, documenting appropriate follow up in EMR and calling patients/specialists when necessary. Completes referrals in EMR when consultation notes have been received. Completes referral reporting on a monthly basis and submits to the Referrals Supervisor. Provides patients with information regarding specialty referrals and assists with making appointments as needed. Monitors provider schedule on a daily basis, ensuring that all visits have been completed or marked as NO SHOW at the end of the day. Completes all NO SHOW follow up with the patient and documents appropriately in EMR. Confirms appointments for the following day's appointments. Administers the requisite amount of Patient Satisfaction Surveys. Remains knowledgeable about the Sliding Fee Scale (SFS): Is Knowledgeable about the SFS policies and required documentation. Offers sliding fee scale to patients with no insurance. Follows CORNERSTONE policies and procedures to qualify patients for the SFS as necessary. Provides cross coverage in other departments as assigned. Maintains confidentiality of all aspects of the center including, but not limited to, patient confidentiality, financials, and employee relations. Attends and participates in monthly department, All Staff and other required meetings. Perform other related duties as assigned. Requirements High School Diploma or Equivalency At least one year clerical experience Knowledge of data entry Pleasant telephone manner and ability to work under pressure

Responsibilities

The Patient Services Representative will perform general patient registration responsibilities and support office operations. Key duties include greeting patients, scheduling appointments, verifying patient information, and managing referrals.