Patient Services Representative at DAP Health

Cathedral City, California, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

24.0

Posted On

06 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interpersonal Skills, Communication Skills, Bilingual, Attention to Detail, Problem-Solving Skills, Initiative, Multi-Tasking, Basic Life Support, Office Equipment Operation, Microsoft Office, Listening Skills, Professionalism, Compassionate Care, Quality Standards, Patient-Centered Care

Industry

Hospitals and Health Care

Description

Job Details Job Location: Centro Medico Cathedral City - Cathedral City, CA 92234 Position Type: Full Time Salary Range: $21.00 - $24.00 Hourly Job Category: Health Care At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission. Job Summary: This position requires excellent interpersonal and customer service skills. Must be courteous and helpful; possess the ability to meet and speak with the public as the “first contact” of the clinic while aligning their duties with Mission and Core Values. Essential Duties and Responsibilities: Acknowledges and assists everyone who walks in the door while maintaining eye contact, a smile and providing a professional greeting; Communicates with customers to resolve problems and concerns while informing customers of delays in a courteous, professional, and timely manner using appropriate pronouns; Provides all customers with consistent quality service in accordance with Core Values and Standards of Customer Service; Keeps Manager informed of office equipment upkeep/maintenance; Maintains accurate demographic, insurance, and guarantor information at every patient visit; Identifies and refers patients who require program assistance to Care Coordinator Specialist (CCS); Collects all payments due on patient accounts and assures journals are closed and balanced daily; Answers all incoming calls and engages with patients by always upholding Quality Standards; Performs registration, check-in duties, and operator duties (Refer to workflows in Practice Management Sharesite); Responds to all forms of communication (Email, Tasks, Etc.) according to communication policy; Collects all registration documents required prior to the patient leaving the office (Consent to Treat, Insurance Card, ID, Registration Form); Understands the organization's commitment to providing a high-quality of patient care; Promotes a Patient-centered environment. Qualifications Qualifications: Minimum Qualifications (Education and Experience): Minimum of one year experience working in a medical setting including a clinic, hospital, private practice, or pharmacy; Minimum of one year experience working in a high-volume customer service role including both face-to-face and multi-line telephone system communications; Diploma from an approved High School or GED equivalent; Current Basic Life Support (BLS) certification with the American Red Cross or American Heart Association. Knowledge, Skills and Abilities: Excellent oral and written communication skills; Effective interpersonal skills; Bilingual in Spanish may be required, depending on location or circumstance; Ability to operate office equipment (i.e. computer; copier; scanner; fax machine and credit card machine); Ability to use Microsoft Office and Windows; Possesses effective listening and problem-solving skills; Attention to detail and accuracy; Demonstrates Initiative and ability to multi-task; Maintains composure during high stress situations. Working Conditions/Physical Requirements Ability to lift up to 24 pounds; Operates in a dental clinic setting and requires frequent times of sitting, standing, walking, repetitive motion and talking; Able to travel to DAP Health locations throughout Coachella Valley to provide staffing support and off-site trainings/meetings, as needed.

Responsibilities

The Patient Services Representative is responsible for providing excellent customer service as the first contact for patients, assisting with registration, and resolving any issues. They must maintain accurate patient information and promote a patient-centered environment.