Patient Services Representative - EPN Rheumatology at UPMC

Erie, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

0.0

Posted On

14 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Services, Customer Service, Check-in Technologies, Appointment Scheduling, Financial Education, Service Recovery, Biometrics Registration, Patient Portal Promotion, Insurance Verification, HIPAA Compliance, Triage Phone Calls, Administrative Duties, Scanning Medical Records, Typing Skills, Medical Terminology, Epic

Industry

Hospitals and Health Care

Description

Join EPN’s Rheumatology office as a Patient Services Representative and become the welcoming face that helps patients confidently navigate their care journey. In this vital role, you will deliver service excellence by guiding patients through check-in technologies, scheduling appointments, educating them on financial responsibilities, and ensuring a seamless experience from arrival to checkout. We are seeking candidates who are passionate about customer service, with prior customer service experience preferred, and familiarity with Epic strongly encouraged. If you thrive in a fast-paced medical office environment and are committed to creating a positive, patient-centered experience, we invite you to apply today. This full-time position will work Monday through Friday from 7:30am to 4:00pm. No holidays, evenings or weekends are required. Responsibilities: Provide a warm greeting for all patients Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference Collect copayments and any other applicable patient payments at the point of service Confirm and/or update patient registration information at checkout Schedule follow-up appointments within the practice at checkout Schedule or connect patient to resources to schedule for ancillary services at checkout Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. Register patients in Biometrics (fingerprint recognition) program and explain benefits Promote My UPMC patient portal and assist patients in registration when applicable Assist patients in education of financial responsibility and connect them to advocacy resources as needed Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations Appropriately distribute / triage phone calls to other areas and / or clinical providers Assist with administrative duties in the office including but not limited to scanning of medical records and faxing Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services. Completion of high school graduate or equivalent is required. Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. Two years of experience in a medical / billing / fiscal or customer service function is preferred. Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred. Licensure, Certifications, and Clearances: Act 31 Child Abuse Reporting with renewal Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran

Responsibilities

The representative will serve as the welcoming face of the Rheumatology office, guiding patients through check-in technologies, scheduling appointments, and educating them on financial responsibilities. Key duties include collecting copayments, updating registration information, assisting with ancillary scheduling, and ensuring continuity of care through follow-up.