Patient Services Representative - FLOAT at Sacred Circle

Salt Lake City, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

18.5

Posted On

23 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Patient registration, Insurance verification, Cashiering, Appointment scheduling, Data entry, Medical records management, Communication, Office equipment operation, Confidentiality, Problem solving, Time management, Interpersonal skills, Electronic medical records, Point of sale systems

Industry

Hospitals and Health Care

Description

As a health division of the Confederated Tribes of the Goshute Reservation, we, at Sacred Circle Healthcare, preserve the Goshute heritage of protecting and caring for family and extend the tradition to all marginalized and underserved populations in our area. We refuse to let access, ethnicity, or socioeconomic status restrict someone from receiving complete healthcare. Interested in joining our team? We are looking for people who are genuine, kind, ambitious, positive, and helpful - exceptional people building on a celebrated heritage who are passionate about delivering uncompromising care - people who make a difference every day no matter what their role or position. If you are looking for a job where the work you do impacts lives for the better every day, you are in the right place! Sacred Circle Healthcare is seeking a Patient Service Representative. Job Summary General Summary of Duties: Responsible for all front office functions including customer service, patient registration, insurance verification, cashiering, appointment scheduling, answering telephones, filing, computer work, handling medical records. Reports To: Operations Manager Department: Front Office Business Unit: Sacred Circle Operations Patient Care: No Worker Status: Full-time Hourly Benefits Eligible: Yes Hours Per Week: 40 Work Schedule: To Be Determined with the availability of 8:00 am – 6:00 pm Monday through Friday. Evening and weekend work may be required depending on position requirements. Schedule Type: Five, 8 hour days Location: TBD Supervisory Responsibilities: No The successful candidate: * Welcomes patients/clients/visitors, determines the purpose of visit and directs them to the appropriate person, department, or service area. * Performs patient registration, data entry, and insurance verification. * Answers patient and community queries and assists with patient communication in person, over the phone, and via text message and patient portal. * Handles sensitive vital record documentation, patient identification, patient medical records, and important documents. * Schedules, cancels, and reschedules patient appointments. * Collects patient cost sharing, co-pays, and payments, as well as assists with payment plans and account inquiries. * Monitors patient paperwork and ensures all required paperwork for patient services is up to date. * Files and retrieves medical records. Copying and faxing duties. * Answers webchat inquiries in a timely manner. * Practices and adheres to the Mission, Vision, and Values Statement. * Reads, understands, and adheres to all Sacred Circle Health Care policies and procedures. * Keeps patient waiting areas, office, and files clean and organized. Enforces infection prevention in patient waiting areas. * Assists with vendor and visitor monitoring. * Reads, understands, and adheres to all Sacred Circle Health Care Policies and Procedures. * Practices and adheres to the Code of Conduct and Mission and Values Statements. * Other Duties as Assigned Minimum Requirements EDUCATION: A high school diploma or GED equivalent. EXPERIENCE: Minimum (1) year of experience in a customer service or reception position, preferably in a medical setting. CERTIFICATION/LICENSE: Preferred Requirements EDUCATION: EXPERIENCE: CERTIFICATION/ LICENSE: Other: Experience working with the Native American community. Knowledge, Skills, and Abilities * The jobholder must demonstrate current competencies applicable to the job position. * Efficient knowledge of office equipment including fax machine, copier, computer, telephones, etc. * Ability to handle multiple priorities at once with minimal supervision. * Ability to comprehend and follow written and verbal instructions. * Ability to organize and communicate clearly. * Skill in developing and maintaining effect working relationships with patients, medical staff, and the public. * Ability to react calmly and effectively in emergency situations. * Ability to interpret, adapt, and apply guidelines and procedures. * Ability to maintain confidentiality of patient and employee information. * Ability to learn and develop point of sale system and electronic medical skills. Additional Information – Join us as we are Redefining Compassionate Healthcare, together! As group of 4 healthcare clinics, diversity drives our identity. We are proud of our Native American heritage. Whether you are seeking your first job, transitioning back into the workforce, looking to start your career, or grow an existing one, Sacred Circle Healthcare walks with you. We need you for what you can do. We strive for a mix of benefits to help you combine great work with a great life. * Competitive pay * Healthcare coverage for you and your family * Generous PTO, paid holidays and floating holidays to celebrate what is important to you (prorated for part-time employees) * Retirement matching to invest in your future * Colleagues that are unparalleled * A culture that is second to none Sacred Circle Healthcare/Confederated Tribes of the Goshute Reservation gives preference to qualified American Indian/Alaskan Native Applicants

Responsibilities

The Patient Services Representative is responsible for front office operations including patient registration, insurance verification, and appointment scheduling. They also handle medical records, process payments, and provide customer service to patients in person and via various communication channels.