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Patient Services Representative (FT; 40hrs/wk) - Temple Physicians Inc, Ft at Temple University Health System

Philadelphia, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

0.0

Posted On

07 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Preregistration, Re-registration, Re-verification, Insurance Verification, Documentation, Demographic Information Collection, Patient Liability Collection, Telephone Communication, Scheduling, Front Desk Functions, Customer Service, Multitasking, Teamwork

Industry

Hospitals and Health Care

Description

Responsible for completing the preregistration, re-registration and/or re-verification processes following department procedures using identified technology and appropriate registration/billing systems. In addition, responsible to accurately identity, verify, and document insurance coverage for scheduled services utilizing all available electronic and manual sources. Requires daily communication with patients/caregivers, schedulers and insurance companies via telephone in order to obtain accurate demographic, insurance, referring provider and patient liability information. Performs all front desk functions in addition to handling all scheduling functions. Answers phones, greets patients and family members in a warm and welcoming manner and works as part of a team to provide a good patient experience. This role requires a calm, rational demeanor; effective job performance; and ability to multitask in hectic, high-pressured, emotionally charged situations. Customer service is a key component of all duties. Education High School Diploma or Equivalent Required Experience 2 years experience in a secretarial or clerical/general office position Required 1 year experience in a healthcare setting Required Licenses

Responsibilities

The representative is responsible for completing patient preregistration, re-registration, and insurance verification processes using department procedures and technology. This includes performing all front desk and scheduling functions while maintaining excellent customer service.