Patient Services Representative II, Fertility at Sutter Health

East Palo Alto, California, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

37.92

Posted On

20 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Care, Communication, Time Management, Organizational Skills, Insurance Knowledge, Billing, EHR Management, Problem Solving, Team Collaboration, Data Interpretation, Customer Service, Payment Collection, Healthcare Forms, Privacy Compliance, Microsoft Office, Intake Procedures

Industry

Medical Practices

Description

We are so glad you are interested in joining Sutter Health! Organization: PAMF-Palo Alto Medical Foundation CAD Position Overview: Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department. Schedule: Monday–Friday with rotating weekends, 7:30 a.m.–4:30 p.m., including major holidays (subject to change) Travel: Coverage required at all PAMF fertility sites in Fremont, East Palo Alto, and San Jose Job Description: EDUCATION: Equivalent experience will be accepted in lieu of the required degree or diploma. HS Diploma or equivalent education/experience TYPICAL EXPERIENCE: 1 year of recent relevant experience. SKILLS AND KNOWLEDGE: Basic knowledge of insurance policies and procedures, as well as patient billing. Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form. Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel. Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines. General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook). Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines. Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions. Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options. Ensure the privacy of each patient’s Protected Health Information (PHI). Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives. #LI-GO1 Job Shift: Days Schedule: Full Time Shift Hours: 8 Days of the Week: Variable Weekend Requirements: Rotating Weekends Benefits: Yes Unions: No Position Status: Non-Exempt Weekly Hours: 40 Employee Status: Regular Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans. Pay Range is $30.34 to $37.92 / hour The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package. Working at Sutter Health Sutter Health values and supports the unique talents and strengths that each employee brings to our organization. As a result, you are empowered to apply your passion for healing in innovative ways to care for patients and their families.

Responsibilities

Serves as the first point of contact for patients entering the medical facility, greeting and checking them in, verifying information, scheduling appointments, and updating Electronic Health Records. Facilitates intake procedures and ensures compliance with regulations while delivering optimal patient care.