Patient Services Representative - Knoxville Endo at CPS Solutions, LLC

Knoxville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Registration, Insurance Verification, Medical Record Management, Athena EMR, Customer Service, Appointment Scheduling, Payment Collection, Patient Referrals, Data Entry, Phone Etiquette

Industry

Hospitals and Health Care

Description

Benefits: * Health * Dental * Vision * 401(K) * 401(K) matching * Life and Disability * Paid Time Off * Holidays Essential Functions: * Greets and registers patients in prompt, pleasant, and courteous manner. * Verifies all necessary information such as demographics and insurance information in the patient medical record or file. * Responsible for preparation of patient medical records for daily appointments. * Updates profiles on the patients. * Responsible for filing medical histories, labs, correspondence and other information in patient medical records in proper order following departmental guidelines. * Maintains and updates current information on appointment schedules ensuring that patients are scheduled properly and appointments are confirmed, posts all cancelled, re-scheduled or no show appointments. * Responsible for collecting all co-pays and small balances and balancing drawer daily. * Responsible for patient referrals. * Must be knowledgeable of EMR (Athena) * Answers telephone, screens calls and provides information as directed. * Assisting other staff as directed. * Other job functions as directed. * Attends meetings as required. Skills/Abilities: * Must demonstrate current competencies applicable for the position such as typing or data entry. * Knowledge of clinic/medical practice procedures related to all medical operations. * Knowledge of phone system, copiers and fax machines. * Knowledge of customer services principles and techniques. * Must be capable of screening and directing calls in courteous and expeditious manner. * Must be skilled in customer service and have a pleasant and courteous demeanor while dealing with all callers and must be able to effectively serve as a clinic liaison. * Must be able to respond to stressful or emergency situations in a calm and effective manner. * Must have the ability to work cooperatively as a member of office staff and team. * Must be able to lift 30-50 pounds. Mental/Physical Requirements: * Mostly sedentary with some standing, walking, reaching. * Daily and repetitive data entry. * Periodic stress from handling many calls and patient requests. Qualifications: Education High School Diploma or Equivalent

Responsibilities

The representative is responsible for greeting patients, managing medical records, and handling appointment scheduling. They also manage co-pay collections and coordinate patient referrals using the Athena EMR system.