Patient Services Representative - Mars at UPMC

Mars, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

0.0

Posted On

21 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Greeting, Technology Facilitation, Payment Collection, Appointment Scheduling, Demographic Updates, Insurance Verification, HIPAA Compliance, Phone Call Direction, Record Scanning, Faxing, Service Recovery, Biometric Registration, Portal Promotion, Financial Education, Typing Skills, Medical Terminology

Industry

Hospitals and Health Care

Description

Tri-Rivers Musculoskeletal Centers is seeking a full-time Patient Services Representative to join our team. This role involves floating between our Cranberry, North Hills Passavant, Butler Crossroad, Butler Clearview, and possibly Slippery Rock, with the home base located at our Mars office (Free parking). Enjoy a Monday-Friday daylight hours schedule with no weekends or major holidays required! Purpose: The Patient Services Representative plays a vital role in delivering an exceptional experience for patients and their families across UPMC physician practices, hospitals, and outpatient surgery departments. This position is responsible for greeting patients upon arrival, facilitating the use of consumer-friendly technologies, educating patients about financial responsibilities, collecting payments when applicable, scheduling follow-up appointments, and connecting patients with financial advocacy resources. The representative also ensures accurate updates to patient demographics and insurance information while promoting a culture of service excellence. Key Responsibilities: Provide a welcoming and professional greeting to all patients upon arrival Assist patients with self-arrival technology or complete check-in at the desk based on individual preference Collect copayments and other applicable payments at the point of service Confirm and update patient registration details during checkout Schedule follow-up appointments within the practice and coordinate ancillary services as needed Offer clear, understandable instructions to help patients navigate the healthcare system Follow up on unresolved patient questions or concerns to ensure continuity of care Apply principles of service recovery to address and resolve service issues effectively Register patients in the biometric identification program and explain its benefits Promote and assist with registration for the MyUPMC patient portal Educate patients on financial responsibilities and connect them with advocacy resources when appropriate Verify insurance benefits through online systems or direct communication with carriers Obtain necessary signatures for consent to treatment and financial responsibility in compliance with HIPAA regulations Appropriately direct incoming phone calls to relevant departments or clinical providers Support administrative tasks such as scanning medical records and faxing documents Demonstrate system-wide competencies and behaviors in daily performance Perform additional duties as assigned Completion of high school graduate or equivalent is required. Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. Two years of experience in a medical / billing / fiscal or customer service function is preferred. Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred. Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Responsibilities

This role is responsible for delivering an exceptional patient experience by greeting patients, facilitating technology use, collecting payments, scheduling follow-up appointments, and updating patient and insurance information. The representative must also educate patients on financial responsibilities and connect them with advocacy resources.