Patient Services Representative / Medical Assistant (PSR/MA) at MCHC Health Centers

Ukiah, California, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Services, Medical Assisting, Customer Service, Appointment Scheduling, Insurance Verification, Financial Assistance Guidance, Electronic Health Record (EHR), Vital Signs Collection, Assisting Providers, Medication Administration, Patient Education, Teamwork, Compassionate Care, BLS Certification, Bilingual (Spanish)

Industry

Medical Practices

Description

Description Schedule: Monday-Friday 8am-5pm, Tuesday-Saturday 8am-5pm or Sunday-Thursday 8am-5pm At MCHC Health Centers we’re all about making a positive impact. We’re a mission-driven team that values collaboration, inclusion, and showing up for the people we serve. When you join us, you’re not just doing a job, you’re making a difference. About the Role Be the welcoming face and a vital part of patient care at our clinic. The Patient Services Representative / Medical Assistant (PSR/MA) is a dynamic hybrid role that blends exceptional frontline customer service with hands-on clinical support. As the first point of contact, you’ll help set the tone for every patient experience while also stepping in to provide Medical Assistant coverage that keeps our clinical operations running smoothly. This role is ideal for a flexible, team-oriented professional who thrives in a fast-paced environment and is passionate about delivering compassionate, high-quality care. If you enjoy variety in your work, value collaboration, and want to make a meaningful impact in your community every day, we want to meet you! Key Responsibilities Patient Services Representative (Primary) Welcome patients and visitors with professionalism, courtesy, and warmth Schedule and manage patient appointments, including follow-up visits Verify insurance eligibility and guide patients through financial assistance options Assist patients with registration, forms, and use of the patient portal Collect payments and maintain accurate financial records Maintain and update patient information in the Electronic Health Record (EHR) Ensure reception and waiting areas are clean, organized, and welcoming Medical Assistant (As Needed) Welcome and prepare patients for visits, collecting vital signs and health information Assist providers with exams, procedures, and treatments within your scope of practice Administer medications and vaccines in accordance with provider orders and within the Medical Assistant scope of practice Perform routine tests (such as vision and hearing screenings) and assist with lab specimens Maintain accurate documentation using our Electronic Health Record (EHR) system Help manage prescription refill requests and medication reconciliations Provide clear patient education and support as directed by the provider We Offer a Cadillac Benefits Package Medical, Dental, and Vision Insurance Paid Time off (PTO) and 8 Paid Holidays Life Insurance 401(k) with up to 4% Employer Match Flexible Spending Account (FSA) Eligible to apply for Loan Repayment Programs such as AHLRP Tuition Assistance (after 12 months of employment, up to $4,000/year) Ready to Apply? Take the next step toward making a meaningful impact. Requirements High School Diploma or General Education Degree (GED) Graduation from an accredited Medical Assistant program Current Basic Life Support (BLS) certification Preferred Qualifications Two or more years’ experience in healthcare, in a similar position or in another industry, in a customer service role Certified Medical Assistant (CMA) Bilingual, English/Spanish, fluent

Responsibilities

This dynamic hybrid role serves as the first point of contact, managing patient services such as scheduling, registration, and payment collection while also providing necessary Medical Assistant coverage, including preparing patients and assisting providers with clinical tasks.