At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

REQUIRED KNOWLEDGE AND EXPERIENCE:

• Technical degree or health related degree with demonstrated technical skills
• Fluent in English and French combined with excellent communication skills via phone
• Solid empathic and people skills and a positive, culturally sensitive attitude
• Patience and analytical problem-solving skills, enjoys working in close-knit and diverse team
• Computer and tech savviness, the ability to quickly learn new technologies and applications and use MS Office
• A background in providing patient or health care professional support, experience in service focused areas, experience with working in a medical technical environment and experience with analysing technical issues and processes for continuous improvement are considered advantages for this role.

PHYSICAL JOB REQUIREMENTS

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

• Act as a trusted partner providing technical support, educating and answering first level technical and lifestyle-related questions to our patients and customers mostly via the phone
• In cases where a resolution cannot be provided on the spot, you escalate to second level technical staff and follow the case to make sure it gets resolved
• Ensure that information about the call you have received is logged properly in our system. This is done according to the regulations and quality requirements that apply to a medical device company such as Medtronic
• Maintain an up-to-date knowledge on our products and therapies. You will receive coaching and training to do this, yet we expect that you take your responsibility to learn and apply new knowledge very seriously
• Contribute to the goals we set to improve as a department, as well as for your own personal growth
• We work mainly during typical office hours; however our work schedule may need to reflect that we are supporting patients in different European countries.