Patient Services Representative (Mercy Pavilion) at UPMC

Pittsburgh, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Care, Customer Service, Medical Terminology, Administrative Duties, Insurance Verification, Financial Responsibility, Service Recovery, Healthcare Navigation, Scheduling, Technology Assistance, Communication, Record Keeping, Problem Solving, Team Collaboration, Patient Education, Data Entry

Industry

Hospitals and Health Care

Description

The UPMC Vision Institute – Mercy Pavilion, located at 1622 Locust Street, Pittsburgh, PA 15219, is seeking a Patient Services Representative to join our team. This role supports a high-volume, fast-paced ophthalmology practice, serving approximately 250–300 patients daily. Office hours are Monday through Friday, with start times varying based on clinic needs; the facility is typically open from 6:45 AM to 5:30 PM (5%25 travel required). We are looking for candidates who excel in dynamic, fast-moving environments and are dedicated to providing exceptional patient care. If you thrive in a busy clinical setting and are passionate about supporting patients and clinical staff, we encourage you to apply. Responsibilities: Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. Assist with administrative duties in the office including but not limited to scanning of medical records and faxing Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference Schedule or connect patient to resources to schedule for ancillary services at checkout Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. Assist patients in education of financial responsibility and connect them to advocacy resources as needed Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries Promote MyUPMC patient portal and assist patients in registration when applicable Collect copayments and any other applicable patient payments at the point of service Provide a warm greeting for all patients Register patients in Biometrics (fingerprint recognition) program and explain benefits Confirm and/or update patient registration information at checkout Appropriately distribute / triage phone calls to other areas and / or clinical providers Schedule follow-up appointments within the practice at checkout Completion of high school graduate or equivalent is required. Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred. Two years of experience in a medical / billing / fiscal or customer service function is preferred. Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred. Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Responsibilities

The Patient Services Representative assists patients in navigating the healthcare system and provides administrative support in a busy ophthalmology practice. Responsibilities include scheduling appointments, verifying insurance, and ensuring a positive patient experience.