Patient Services Representative Neuromodulation - Pelvic Health at Medtronic Singapore

Heerlen, Limburg, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

06 Oct, 26

Salary

58800.0

Posted On

08 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Service, English Fluency, Dutch Fluency, Analytical Skills, Problem Solving, Project Management, Interpersonal Skills, Microsoft Office, Service Now, Medical Technical Knowledge, Troubleshooting, Communication Skills, Documentation, Stakeholder Management, Multi-tasking

Industry

Medical Equipment Manufacturing

Description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life At Medtronic, we strive without reserve for the greatest possible reliability and quality in our products and processes. To help ensure our patients safety and health, we closely monitor and report on our products’ performance. The Patient & Technical Services department in Heerlen is responsible for addressing clinical/technical product inquiries for Europe, Middle East and Africa. The Patient Service Representative is the central contact point for patients that have product technical and application related questions. Furthermore, the Patient Services Representative can assist healthcare professionals and Medtronic representatives with their technical questions. For this position, we expect you to be a medical technical professional with a passion for helping our Neuromodulation and Pelvic Health patients, who have an implanted neurostimulator or drug pump. Our team also supports internal and external customers with troubleshooting and technical questions on device functionality. In this position you will be trained to have an in depth understanding of product features, electromagnetic interference (EMI), alerts, and much more. You should be customer focused and have excellent communication skills to explain complicated technical issues to patients, health care professionals, and Medtronic representatives. Furthermore, you should use your communication skills to collaborate effectively with various teams to improve and expand our services and processes. We invite both experienced professionals and recent graduates to apply for this temporary position. Responsibilities may include the following and other duties may be assigned: Provide world class technical support to our patients and customers Serve as a liaison between patients and our technical and marketing partners Have in-depth knowledge of all relevant products Perform technical activities requiring considerable judgement and have ownership of projects Responsible for ensuring all documentation/system entries are fully complete Connect easily with the stakeholders and is customer focused Required Knowledge and Experience: Excellent communication skills via phone and e-mail in English and Dutch Fluency in any other European language (German, Spanish, French, Italian) is a distinct advantage Strong analytical and problem-solving skills that are balanced with speed and effectiveness Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments and to be able to contribute to/lead projects supporting the expansion of services in the future Strong attention to detail and accuracy and a respected team player with strong interpersonal skills, who’s able to establish relationships with colleagues in other countries and departments Experience with working in a medical technical environment, in a technical support contact center and experience with analysing technical issues and processes for continuous improvement are considered advantages for this role. Besides this, proficiency in Microsoft Office and experience with Service Now are a plus. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. ‌ Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Netherlands: 39,200.00 EUR - 58,800.00 EUR | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here. For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email AskHR@medtronic.com To request removal of your personal information from our systems please email RS.HRCompliance@medtronic.com

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Responsibilities

Provide technical support to patients and healthcare professionals regarding neuromodulation and pelvic health devices. Act as a liaison between patients and technical/marketing partners while ensuring accurate system documentation.