Patient Services Representative at NYALA

Buffalo, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Sep, 26

Salary

20.5

Posted On

25 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Scheduling, Insurance Verification, Electronic Medical Records, Customer Service, Medical Terminology, HIPAA Compliance, Administrative Support, Time Management, Data Entry, Phone Handling, Payment Processing, Patient Registration

Industry

Hospitals and Health Care

Description

Grider Support Services, LLC is a proud partner of Erie County Medical Center (ECMC) and is dedicated to providing high-quality patient-centered care to our community. We are seeking a highly organized and patient-focused individual to join our ambulatory team as a Patient Services Representative (Receptionist). As the first point of contact for our patients, you will play a crucial role in providing exceptional customer service and ensuring a smooth patient experience. If you have experience in a medical office setting and possess strong administrative skills, we encourage you to apply. 📍 Location: 462 Grider Street, NY 14215 🏥 Department: Oral Oncology 🕒 Shift: Full-Time | Monday–Friday, 8:00am-4:00pm Job Duties * Greets and checks in patients upon arrival; Verify demographics, check insurance eligibility, collect and processes payments and co-pays * Answers and direct phone calls, addressing patient inquiries and questions. Will redirect call to nurse/provider to note and triage urgent matters or other clinical needs. * Schedule patient appointments and manage appointment calendar. Make new and follow up appointments, reschedule, and cancels appointments as needed. * Verify patient insurance information and process authorizations * Assists with patient registration prior to appointment and data entry * Maintains accurate patient records in electronic health record (EMR) system as well as any paper files. Assist as needed with locating charts/pulling charts for the next day appointments or printing information from EMR and acquiring reports from outside facilities. * Ensures patient confidentiality in compliance with HIPAA regulations * Participates in staff development and staff meetings * Provide excellent customer service with professionalism and strong interpersonal skills to ensure a positive experience for patients, vendors, and other healthcare team members * Perform other duties assigned by management. Benefits: We offer a competitive salary and benefits package. The hiring range is between $18.00-$20.50* hour. Enjoy generous PTO, paid holidays, and top-tier medical coverage with low premiums and full deductible coverage through an HRA—plus dental, vision, life insurance, and great discounts! Qualifications Education: * High School diploma or equivalency, required Experience: * 1-2 years’ experience with front desk operations, patient scheduling, phone handling, and customer service, strongly preferred Skills & Competencies: * Knowledge in Electronic Medical Records (EMR) and other medical office software * Strong organizational and time management skills with the ability prioritize tasks * Knowledge of medical terminology and basic healthcare procedures * Strong customer service skills to provide a positive experience for patients and their families Grider Support Services, LLC. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved. * The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.

Responsibilities

The role serves as the first point of contact for patients, handling check-ins, scheduling, and insurance verification. It also involves managing patient records in the EMR system and ensuring HIPAA compliance while providing professional customer service.