Patient Services Representative - Ortho at UPMC

Enola, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Attention to Detail, Fast-Paced Environment, Healthcare Experience, Medical Terminology, Insurance Verification, Financial Advocacy, Appointment Scheduling, Service Recovery, Biometrics Registration, MyUPMC Patient Portal, Administrative Duties, Communication Skills, Problem Solving, Technology Usage, Patient Education

Industry

Hospitals and Health Care

Description

Join our team of Life Changers! UPMC is hiring a Full-Time, Patient Services Representative to support the Ortho office at West Shore. Hours are Monday-Friday with shifts between 7:30am and 4:30pm or until all patients have been checked out. Travel to Enola office to provide coverage is required. We are seeking to recruit a dedicated individual with exceptional customer service abilities, pays close attention to detail, and who excels working in a fast-paced environment. Those with prior healthcare experience is preferred. Purpose: A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments. Responsibilities: Provide a warm greeting for all patients. Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference. Collect copayments and any other applicable patient payments at the point of service. Confirm and/or update patient registration information at checkout. Schedule follow-up appointments within the practice at checkout. Schedule or connect patient to resources to schedule for ancillary services at checkout. Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. Register patients in Biometrics (fingerprint recognition) program and explain benefits. Promote MyUPMC patient portal and assist patients in registration when applicable. Assist patients in education of financial responsibility and connect them to advocacy resources as needed. Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries. Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations. Appropriately distribute / triage phone calls to other areas and / or clinical providers. Assist with administrative duties in the office including but not limited to scanning of medical records and faxing. *Performs in accordance with system-wide competencies/behaviors. *Performs other duties as assigned. Completion of high school graduate or equivalent is required. Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. Experience in a medical / billing / fiscal or customer service function is preferred. Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred. Licensure, Certifications, and Clearances: Act 31 Child Abuse Reporting Act 33 Act 34 Act 73 FBI Clearance UPMC is an Equal Opportunity Employer/Disability/Veteran

Responsibilities

The Patient Services Representative is responsible for welcoming patients, collecting payments, scheduling appointments, and providing guidance on healthcare navigation. They also promote service excellence and assist with administrative tasks.