Patient Services Representative at OrthoArizona

Gilbert, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jul, 26

Salary

17.0

Posted On

14 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Patient service, Medical terminology, Computer programs, Written communication, Verbal communication, Practice management software, Electronic medical record, Technical aptitude, Attention to detail, Phone handling, Insurance plans, Specialty referral process, Bilingual

Industry

Medical Practices

Description

Medical Receptionist OrthoArizona is now hiring skilled Medical Receptionist of all levels to join our elite team of renowned healthcare providers. Whether you're an entry-level medical receptionist or a seasoned professional, OrthoArizona offers a supportive environment to advance your career while enhancing patient experiences at every touchpoint. What to Expect as a Medical Receptionist with OrthoArizona: Pay: Starting from $17 per hour Location: Gilbert (North), AZ As you join our mission to provide exceptional and compassionate musculoskeletal care to the Greater Phoenix community, you can expect to be supported with: * A robust benefits package, including medical, dental, and vision coverage; basic life, disability, and pet insurance; paid time off and holidays; 401k; wellness reimbursements, and more. * State-of-the-art facilities and resources equipped with the advanced technologies and equipment you need to excel in your role, enhance patient outcomes, and facilitate your professional growth. * Career development and ongoing opportunities for advancement, including specialization and leadership roles within our fast-growing organization. * A collaborative and supportive culture that encourages open communication between physicians and staff, teamwork, and a commitment to best-in-class patient care. * A profit-sharing bonus structure that includes outcomes and satisfaction. * As a Medical Receptionist with OrthoArizona, you’ll get to: * Answers phone in prompt, courteous and helpful manner, screening, and routing calls as needed, creates phone note in the patient electronic medical record, and/or providing information to patients * Assist in indexing patient documents to the correct patient chart * Assist in routing electronic faxes to the correct location fax folder and or uploading to the correct patient chart * Assist with other duties as needed during down time * All other duties as assigned. Qualifications Include: * Excellent customer / patient service * Knowledge of medical terminology * Working knowledge of computer programs * Excellent written and verbal communication skills * Understand/Perform training on practice management software * Continue to expand knowledge of practice management software as updates occur * Follow all Standard Operating Procedures * Minimum Qualifications * High School diploma or GED * 1+ year using an EMR with ModMed / EMA experience preferred * Modernizing medicine EMA EMR experience * Strong technical aptitude and attention to detail Preferred Experience: * At least one year of medical office experience * Bilingual a plus * Basic phone handling skills - Contact Center experience * Basic knowledge of insurance plans and the specialty referral process About OrthoArizona: Dedicated to serving the Greater Phoenix community since 1994, OrthoArizona is the largest and most accomplished physician-owned orthopedic and musculoskeletal care group in Arizona. Our premier team of more than 200 healthcare providers, including over 70 orthopedic specialists, serves all orthopedic and sports medicine needs from 25 orthopedic clinics across the Valley.

Responsibilities

The representative will manage incoming patient calls, route inquiries, and maintain accurate electronic medical records. They will also assist with indexing patient documents and managing electronic faxes to ensure efficient clinic operations.