Patient Services Representative (PSR) at Divino

Flagstaff, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

21.0

Posted On

19 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Critical Thinking, Communication Skills, Teamwork, Medical Terminology, Healthcare Knowledge, Insurance Verification, Phone Handling, Scheduling, Administrative Duties, Patient Interaction, Fast Learning, Interpersonal Skills, Self-Motivation, Engagement, Reliability

Industry

Description

Description JOIN OUR GROWING PATIENT SERVICES TEAM! Job Type: Full-time - 40 hrs per week Monday - Friday, 7:55 a.m. - 5 p.m. * early/late days are available STARTING Pay: $18.50 - $21.00 per hour DOE, with merit increase potential every February We are searching for the perfect individual to round out our PSR Phones team. This charismatic individual loves to talk to people all day, can serve as a professional representative of our Company, has a tremendous amount of customer service experience, is a critical thinker, and is excited to learn. Responsibilities include: Serving as one of the most valuable members of the FBJ team - you are a patient's FIRST IMPRESSION of us Fast learning and retention of healthcare industry knowledge, i.e. medical terminology, services, anatomy, insurance, authorizations, EMRs, and more. Heavy phone use, answering a multi-line phone as the first point of contact for the clinic Cross-training in front office reception greeting patients, and checking them in and out for appointments Answering a multi-line phone and serving as the first point of contact for patients Field a variety of inquiries, requests, and conversations with patients Schedule patient appointments for a multi-provider practice Assist with and/or relay patient requests/questions to clinical staff Monitor provider schedules to ensure scheduling accuracy Perform various admin duties such as processing referrals, medical records, and test results Other administrative projects/duties as directed Requirements Position Requirements and Preferences: General understanding of outpatient services, patient flow, and general healthcare business Medical office and billing/insurance verification experience preferable Exceptional customer service skills Able to handle a high volume of phone calls with daily targets Must believe in a patient-centered approach Outstanding teamwork attitude Excellent interpersonal and communication skills There is no tolerance for tardiness, absenteeism, or poor reliability Learn and work at an efficient and fast pace Must be self-motivated, with a great personality, fun to be around, and engaging on the phone Knowledge, Preferred: • Knowledge of insurance rules and regulations including eligibility and referral requirements • Understanding of how a medical clinic works and each of the touchpoints within a patient's journey • Knowledge of medical terminology, anatomy, and HIPAA Guidelines • Computer knowledge, including Windows-based programs - EMR/EHR experience preferred About us Since 1978, Flagstaff Bone and Joint has thrived as a successful private, physician-owned orthopedic and spine practice in the heart of Flagstaff. Our goal is to always respect patients' time and money while fostering a culture of excellence. FBJ's standards for quality are held very high. We are customer-centric, collaborative, and fast-paced, and our teams enjoy a positive employee culture where they can build growth and skills to further their careers in healthcare. Our employees are our greatest asset and we hope you consider joining our fun and dedicated team! Our work culture includes: • Fun, engaging, ambitious team environment • Modern and beautiful office setting • Growth and professional development opportunities • Regular social events • On-the-job training • High employee satisfaction • Caring, compassionate and transparent leadership • Over 100 employees on the FBJ team! Benefits details - FBJ offers the following benefit programs (for full-time employees): • Medical Insurance – Blue Cross Blue Shield of AZ (must work 30 hrs / week or more) o Medical benefits begin the first of the month following 60 days o Annually, FBJ contributes the equivalent of $448 monthly to offset the cost for employees premiums • Health Savings Account (H.S.A.) • Voluntary Dental Insurance • Voluntary Vision Insurance • Telehealth medical care through BCBS • Voluntary Life Insurance • Group life insurance in the amount of $50,000 (paid for by FBJ, free for employees) • Voluntary Short-Term Disability • 401k & 401k ROTH Retirement plan with Pension Plan * After 1 year • Eight paid days off for holidays • Paid Time Off effective immediately * 80 hours of PTO in your first year, with 120 hours provided to you on your anniversary date • $500 credit to be used at FBJ, if you or your family needs care with us • Finalization of hiring is contingent on a clear background check Group Information- Flagstaff Bone and Joint, PLLC: • We are a well-established, private practice providing quality musculoskeletal care to Northern Arizona since 1978. • Our center strives to provide state-of-the-art care along with comprehensive medical education and superior customer service. • Our main location is in Flagstaff, and our secondary location is in Kingman, Arizona. We have 2 other Arizona clinic locations: Cottonwood and Sedona. • Flagstaff Bone and Joint has 24 providers with 8 physicians who are all Board Certified and Fellowship trained. • Our center provides integrated ancillary services for patient convenience including digital x-ray, ultrasound, custom bracing, durable medical equipment, EMG/nerve conduction studies, and occupational and physical therapy. • 100+ awesome employees FBJ Core Ideology: Always respect patients’ time and money while fostering a culture of excellence.

Responsibilities

The Patient Services Representative serves as the first point of contact for patients, handling inquiries and scheduling appointments. They are also responsible for various administrative tasks and ensuring a positive patient experience.