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Patient Services Representative (PSR) at North Country Family Health Center Inc
Lowville, New York, United States -
Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Appointment Scheduling, Check-in/Check-out, Co-payment Collection, Insurance Assistance, Phone Etiquette, Medical Terminology, Dental Terminology, Typing, Computer Skills, Attention to Detail, Problem Resolution, Positive Attitude, Adaptability, Resourcefulness

Industry

Hospitals and Health Care

Description
Description The Patient Service Representative works as part of a team with other PSRs, Finance, and Practice Administrators to ensure smooth patient flow within the practice on a day-to-day basis. This includes serving as the “Face of the Agency” in customer service, making appointments, checking patients in and out, collecting co-payments, sliding fees, and outstanding balances, assisting patients with insurance and payment responsibilities answering phones, and directing inquiries as assigned. Requirements Has a degree or certification in office studies, business administration, or related field. Relevant experience in the field may be substituted for degree requirement. Has an excellent interpersonal and verbal communication skill. Shall be knowledgeable in medical and dental terminology. Shall possess typing skills. Is skilled with computers and computer applications. Gives attention to detail and possesses problem resolution skills. Has a positive attitude and high energy, is a quick learner, is adaptable to change, and is resourceful and proactive when identifying and resolving problems. BENEFITS: Group health/dental/vision, agency funded voluntary life insurance, 403B Retirement Plan enrollment available upon hire, and generous vacation and sick time (start accrual immediately upon hire!) *NoCo is an equal opportunity employer
Responsibilities
The Patient Service Representative ensures smooth daily patient flow by acting as the primary customer service contact, managing appointments, and handling patient check-in and check-out processes. This role also involves collecting various payments, assisting patients with insurance inquiries, answering phones, and directing communications as needed.