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Patient Services Representative at Ravine Way Surgery Center LLC
Glenview, Illinois, United States -
Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Patient Scheduling, Phone Reception, Insurance Verification, Medical Terminology, Microsoft Office, EHR, Team Player, Communication Skills, Confidentiality, Fast-Paced Environment, Payment Collection, Chart Management, Registration Procedures, Referral Management

Industry

Hospitals and Health Care

Description
Description Shift Type: Monday through Friday, 6 AM to 2:30 PM Job Summary The main focus of this position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals. Job Responsibilities Greeting patients and answering general inquiries Appointment scheduling Phone reception, patient triage, and escalation to appropriate staff Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents Check in/out procedures Patient chart management Collection/posting of patient responsibility payments (including copays and deductibles) Insurance verification and Referral management Maintains clean and safe work environment Other office duties as assigned Requirements Job Requirements High school diploma or GED Minimum one year experience in customer service role, healthcare experience (preferred). Knowledge in medical terminology preferred Ability to handle highly confidential, sensitive and non-routine information Familiarity with scheduling and rearranging appointments Possess good working knowledge of Microsoft Office and Windows-based computer applications. Epic (EHR) experience preferred Insurance payer and eligibility knowledge Must be a team player Able to work in a fast-paced environment and have a flexible schedule as needed Neat, professional appearance Strong written and verbal communication skills Results oriented with concern for appropriate process Willingness to attend and successfully complete ongoing training required to maintain responsibilities
Responsibilities
The Patient Services Representative is responsible for delivering exceptional patient-centered customer service and supporting IBJI teams. Key duties include greeting patients, scheduling appointments, managing patient charts, and handling insurance verification.