Patient Services Representative at Riverside Health System

Newport News, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

0.0

Posted On

27 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Transport, Customer Service, Infection Control, Team Collaboration, Equipment Maintenance, Patient Safety, Communication, Problem Solving, Time Management, Flexibility, Onboarding, Diversity Awareness, Supply Management, Body Mechanics, Follow Up, Direction Assistance

Industry

Hospitals and Health Care

Description

Newport News, Virginia Overview Works under the supervision of the Supervisor/Manager/Director. Safely and efficiently transports patients, patient's belongings and charts via wheelchair, stretcher, and/or bed. Works as an integral member of the team to assist in transporting specimens, blood, and equipment. Works to ensure that all transport equipment is cleaned and in good working condition. What you will do Demonstrates the ability to effectively collaborate and consult with referral sources, patients, families, and team members. Provides follow up actions as needed. Assists patients, family members, and visitors with directions, assisting as needed. People/Customer Dashboard/Scorecard indicate progress toward achieving departmental goals in employee and customer satisfaction scores. Maintains all equipment needed for transports clean according to Infection Control policies. Takes ownership in new employee/student/co-worker on-boarding to enhance retention and reduced turnover of staff as evidenced by vacancy rates. Maintains working knowledge of National Patient Safety Goals, to include patient identifiers and HIPPA. Safely transports patients using knowledge of Infection Control policies, proper body mechanics, and use of patient identifiers. Supports personal departmental productivity through volunteering for and recommending creative changes to include flexing and shift changes to meet the needs of the department. Ensures proper supplies in transportation office to facilitate timely transports. Assists with obtaining supplies, specimens, and blood products requested and following appropriate procedure for transporting supplies. Demonstrates understanding of diverse patient care populations served within the community. Qualifications Education High School Diploma or GED, (Preferred) Experience 1 year Experience working with the public in a customer service capacity or related (Preferred) Licenses and Certifications CPR/BLS Certification - American Heart Association/American Red Cross/American Safety and Health Institute (AHA/ARC) Upon Hire(Preferred) To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers. If loving your work is important to you, consider a career at Riverside. By joining our team, you can make a difference in people's lives. Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team. We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks. At Riverside Health, your trust and safety are our top priorities. Unfortunately, job scams are on the rise across the country, and we want to help you feel confident in knowing what is — and is not — part of our hiring process. Learn more about how to recognize a legitimate Riverside job opportunity and what to do if you suspect a scam by visiting this site.

Responsibilities

The Patient Services Representative is responsible for safely transporting patients and their belongings, as well as assisting with the transport of specimens and equipment. They also maintain transport equipment and ensure compliance with infection control policies.