Req #: 0000206043
Category: Billing/Collections/Registration
Status: Part-Time
Shift: Day
Facility: Jersey City Medical Center
Department: Wound Care Center

QUALIFICATIONS:

Required:

• High School Diploma/ Vocational High School Graduate or possession of an approved High School Equivalency
• One-year experience in clerical or receptionist work

Preferred:

• Thorough knowledge of modern office methods, practices, equipment and ability to perform confidential and complex clerical tasks
• Demonstrates the ability to function as a member of an interdisciplinary team.
• Experience working with urban populations of multiple ethnic and cultural backgrounds
• Good oral and written communication skills
• Bilingual Preferred.

SCHEDULING REQUIREMENTS:

• Shift working, Day shift
• Monday & Thurdays 11:30am-4:30pm
• Tuesday & Fridays 9:00am-5:00pm
• Part-Time, 26 hours per week

ESSENTIAL FUNCTIONS:

• Greets patients and visitors in a courteous and friendly manner.
• Assists with managing patient flow and oversee patient registration check in throughout the day.
• Direct/assist patient to appropriate department or area as needed.
• Answer a high volume of incoming calls promptly, transferring calls to staff as needed.
• Forward information from patient to other staff members and follow up as needed.
• Responsible for scheduling and coordinating patient appointments.
• Responsible for entering no shows in Epic.
• Review voicemails and return calls within 24 hours.
• Assist with maintaining and updating provider schedule on scheduling system as needed.
• Verify insurance of patients prior to their appointments.
• Responsible for obtaining Authorization for all procedures, including surgical scheduling and procedures.
• Identify patients with non-participating plans and resolve any surrounding issues prior to their appointments.
• Register patients in a timely manner, verify patients full legal name spelling and date of birth, and accurately input all required information into the patient registration system.
• Verify the two patient identifiers, patients name and medical record number in compliance with DNV, at every patient encounter.
• Prepare and fully complete all necessary forms and documents, obtaining patient signatures as needed during the registration process.
• Ensure that an appropriate Advance Beneficiary Notification (ABN) is obtained from Medicare beneficiaries for laboratory tests, procedures, and other medical services that may not be paid by Medicare.
• Ensure accurate reimbursement of all accounts by correctly identifying insurance carriers/plans and obtaining complete insurance information.
• Effectively complete transactions regarding up-front collection (co-payments) of patient payment at the time of service.
• Records daily office charges, hospital charges, receipts and total number of patients seen.
• Responsible for the follow up and completion of daily work ques that include ( but are not limited to ): Epic, Experian, PX
• Assist with entering the billing charges to the billing system as needed.
• Assist patients with retrieving their medical records as needed.
• Maintaining clinic records and files according to HIPAA guidelines.
• Demonstrate competency in operating copy/scanning equipment.
• Sort and maintain incoming and outgoing correspondence.
• Perform all clerical function in compliance with departmental rules and regulation.
• Interact with other disciplines, departments, agencies and insurance companies in a professional manner.
• Maintain professional relationships with all co-workers.
• Follow HIPAA Compliance at all times.
• Complies with unit and department scheduling guidelines.
• Able to function independently with minimal direction from supervisor.
• Maintain and update professional knowledge and proficiency through continuing education, staff meetings, workshops, and serving on special committees.
• Promote a positive and healthy workplace environment.
• Performs other duties as assigned.
• Utilize AIDET:
• Acknowledge your patient with every encounter, smile, make eye contact, call the patient by name
• Introduce yourself and tell patients about your education, training and competency
• Duration of the activity or conversation needs to be stated, Let patients know how long something is likely to take
• Explain what you are doing. This will help to put the patient at ease.
• Thank you, tell your patients it was a pleasure to serve them and thank them for choosing our hospital to receive their care

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.