At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

REQUIRED KNOWLEDGE AND EXPERIENCE:

• Bachelor’s degree from an accredited college/university or at least 1 year of customer service or support experience in a contact center, office or helpdesk environment or relevant work experience
• 1 + year of Medtronic experience in Product Support Team with consistent strong performance
• Excellent communication skills
• Demonstrate empathy, patience and resilience while safely assisting customers
• Ability to build relationships with patients that creates trust and engagement
• Effective multi-tasking (navigating between programs to access customer data and input text during call)Ability to effectively handle high stress situations.
• 
  Fluent in Czech, Hungarian, Slovakian, English - verbal and written, Diabetes and Therapy Knowledge, Experience using: SAP and MS Office suite (Word, Excel, Outlook) are desirable.

PHYSICAL JOB REQUIREMENTS

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

• Build positive relationships with patients, assisting with goal setting, realizing goals, identifying, and overcoming concerns during therapy onboarding
• Use dynamic communication skills to identify patient unmet needs and “pain points” and utilize objection handling techniques to communicate with the patient
• Measure success through monitoring patient retention, patient learning metrics, quality scores and customer satisfaction ratings
• Manage time effectively by prioritizing calls, follow-up and administrative tasks to achieve team and individual Key Performance Indicators (KPI)
• Demonstrate empathy, patience and resilience while safely assisting customers
• Perceive, understand, and manage emotions and feelings to connect empathically to sense and anticipate customer needs
• Use proficient disease, therapy and product knowledge, to provide safe and reliable support to our customers.