Patient Services Representative at TRI-CENTURY EYE CARE PC

Doylestown, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Dec, 25

Salary

0.0

Posted On

24 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Appointment Management, Insurance Verification, Medical Records Maintenance, Communication, Coordination, Administrative Support, Organizational Skills, Attention to Detail, Multitasking, HIPAA Compliance, Clerical Tasks, Problem Solving, Teamwork, Verbal Communication, Electronic Medical Records

Industry

Medical Practices

Description

Description We are seeking a dedicated and detail-oriented Patient Services Representative to join our team. In this role, you will manage patient interactions, appointment scheduling, insurance verification, and medical records, ensuring a smooth and professional experience for all visitors. If you have strong customer service skills and thrive in a fast-paced healthcare environment, we’d love to hear from you! Essential functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Patient Interaction – Greet and check in patients, ensuring a welcoming experience. Appointment Management – Schedule, confirm, and reschedule patient visits. Insurance & Billing – Verify insurance details, process payments, and handle billing inquiries. Medical Records Maintenance – Update and manage electronic medical records (EMR) accurately. Communication & Coordination – Act as a liaison between patients, medical staff, and insurance providers. Customer Service – Address patient concerns, provide information, and ensure satisfaction. Administrative Support – Perform clerical tasks such as filing, faxing, and document management. Requirements Work environment The Patient Services Representative role at Tri-Century Eye Care takes place in a fast-paced ophthalmology practice, requiring both administrative and patient-facing responsibilities. This position involves: Medical Office Setting – Working in a professional eye care clinic, assisting patients and medical staff. Patient Interaction – Engaging with patients in-person and over the phone to schedule eye exams, verify insurance, and answer inquiries. Administrative Duties – Managing electronic medical records (EMR), handling payments, and maintaining accurate documentation. Collaborative Teamwork – Working closely with ophthalmologists, technicians, and office staff to ensure a seamless patient experience. Desk-Based & Active Tasks – A mix of computer-based administrative work and direct patient assistance. Compliance & Confidentiality – Adhering to HIPAA regulations and maintaining patient privacy. Variable Hours – Includes weekday shifts, one evening per week, and occasional Saturday morning shifts. Physical demands The Patient Services Representative position involves a combination of administrative tasks and direct patient interaction in a medical office environment. Physical requirements include: Prolonged periods of sitting and standing while assisting patients and performing clerical duties. Frequent walking throughout the office to coordinate with staff and escort patients. Manual dexterity for handling medical records, operating office equipment, and processing payments. Occasional lifting of office supplies, small medical devices, and patient-related materials (typically under 25 lbs). Clear verbal communication for patient interactions, phone support, and coordination with medical professionals. Visual acuity to review documentation, insurance information, and appointment schedules with accuracy. Ability to multitask effectively in a fast-paced ophthalmology practice, ensuring a seamless patient experience. Required education and experience High school diploma or equivalent. 1+ years of experience in a medical office, healthcare administration, or customer service role. Proficiency in basic office software. Strong communication and organizational skills to manage patient interactions and administrative tasks. Preferred education and experience Coursework or a certification in healthcare administration, business, or a related field. 2+ years of experience in a medical office or ophthalmology practice. Familiarity with insurance verification, medical billing, and HIPAA compliance. Experience working in a fast-paced, multi-location healthcare setting.

Responsibilities

The Patient Services Representative will manage patient interactions, appointment scheduling, insurance verification, and medical records. This role ensures a smooth and professional experience for all visitors in a fast-paced ophthalmology practice.