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Patient Services Representative at UPMC
West Mifflin, Pennsylvania, United States -
Full Time

Start Date

Immediate

Expiry Date

11 Sep, 26

Salary

0.0

Posted On

13 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Phone Triage, Appointment Scheduling, Medical Records Management, Insurance Verification, Patient Registration, Payment Collection, Epic, Medical Terminology, Typing, Customer Service

Industry

Hospitals and Health Care

Description
UPMC Magee-Womens Hospital is seeking a Full Time Patient Services Representative to support West Mifflin! This position will work Monday through Friday. Shifts start from 5:30am to 8am. This role may require occasional travel to the Lebanon Church Road office. Hours are subject to change based on business needs. This role requires work in an outpatient clinic setting, answering or triaging all incoming phone calls to the practice, scheduling appointments, triaging faxes, and obtaining patient medical records. It requires minimal direct face-to-face patient contact. Responsibilities: Assist with administrative duties in the office including but not limited to scanning of medical records and faxing Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference Schedule or connect patient to resources to schedule for ancillary services at checkout Assist patients in education of financial responsibility and connect them to advocacy resources as needed Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries Promote MyUPMC patient portal and assist patients in registration when applicable Collect copayments and any other applicable patient payments at the point of service · Completion of high school graduate or equivalent is required. · Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred. · Two years of experience in a medical / billing / fiscal or customer service function is preferred. · Knowledge of medical terminology in women’s health is preferred. · Epic experience is preferred. Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran.
Responsibilities
Manage administrative duties in an outpatient clinic, including triaging calls, scheduling appointments, and handling medical records. Responsible for patient check-in, insurance verification, and collecting copayments at the point of service.