Patient Services Representative at UPMC

Harrisburg, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Dec, 25

Salary

0.0

Posted On

24 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Patient Care, Medical Terminology, Office Experience, Insurance Verification, HIPAA Compliance, Service Recovery, Follow-Up, Self-Arrival Technology, Payment Collection, Appointment Scheduling, Team Collaboration, Open-Door Policy, Computer Proficiency, Typing Skills, Health Records Systems

Industry

Hospitals and Health Care

Description

Join our team of Life Changers! UPMC is hiring a Full-Time, Patient Service Representative to support the office in Harrisburg. We are seeking to recruit an individual with exceptional customer service abilities and a dedication to patient care for our team. Individuals with previous medical or office experience will be given priority. Hours are Monday-Friday 8:30am-5:00pm No holidays or weekends! Travel will be required 25%25 of the time for training and coverage at other offices. Join our team of Life Changers! UPMC is hiring a Full-Time, Patient Service Representative to support the office in Harrisburg. Hours are Monday-Friday 8:30am-5:00pm or until all patients have been checked out No holidays or weekends! Our office prides itself on a fantastic team atmosphere, promoting both fun and efficiency, complete with casual dress-down Fridays. Additionally, the manager advocates for an open-door policy for all team members. Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today! Responsibilities: Provide a warm greeting for all patients. Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference. Collect copayments and any other applicable patient payments at the point of service. Confirm and/or update patient registration information at checkout and schedule follow-up appointments. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. Promote MyUPMC patient portal and assist patients in registration when applicable Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries. Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations. *Performs in accordance with system-wide competencies/behaviors. *Performs other duties as assigned. Completion of high school graduate or equivalent is required. Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. Two years of experience in a medical / billing / fiscal or customer service function is preferred. Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred. Licensure, Certifications, and Clearances: Act 31 Child Abuse Reporting Act 33 Act 34 Act 73 FBI Clearance UPMC is an Equal Opportunity Employer/Disability/Veteran

Responsibilities

Provide a warm greeting for all patients and guide them through the check-in process. Collect payments, confirm patient information, and ensure continuity of care through follow-up on unresolved questions.