Patient Services Representative at UPMC

Mechanicsburg, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Patient Care, Medical Office Experience, Epic Experience, Medical Terminology, Service Recovery, Insurance Verification, HIPAA Compliance

Industry

Hospitals and Health Care

Description

Join our team of Life Changers! UPMC is hiring a Full-Time, Patient Service Representative to support the office in Mechanicsburg. Preference will be given to individuals with prior medical office and Epic experience. This is a fast-paced office that tends to be busy and promotes a team environment. Hours are Monday-Friday 8:30am-5:00pm, no holidays or weekends Travel is required 25%25 of the time to other offices. Manager will discuss further during interview. We are seeking to recruit an individual with exceptional customer service abilities and a dedication to patient care for our team. Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today! Responsibilities: Provide a warm greeting for all patients. Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference. Collect copayments and any other applicable patient payments at the point of service. Confirm and/or update patient registration information at checkout and schedule follow-up appointments. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. Promote MyUPMC patient portal and assist patients in registration when applicable Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries. Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations. *Performs in accordance with system-wide competencies/behaviors. *Performs other duties as assigned. Completion of high school graduate or equivalent is required. Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. Two years of experience in a medical / billing / fiscal or customer service function is preferred. Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred. Preference: Prior epic and medical office experience Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Responsibilities

Provide a warm greeting for all patients and guide them through the check-in process. Collect payments, confirm patient information, and ensure continuity of care by addressing unresolved patient questions.