Patient Services Representative at UPMC

New Castle, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Patient Registration, Payment Collection, Appointment Scheduling, Healthcare Navigation, Service Recovery, Medical Terminology, Insurance Verification, HIPAA Compliance, Administrative Duties, Financial Advocacy, Technology Promotion, Communication Skills, Problem Solving, Attention to Detail, Teamwork

Industry

Hospitals and Health Care

Description

Purpose: Do you enjoy providing customer service? Are you looking to work with patients? UPMC Corporate Services is hiring a flexible full-time Patient Services Representative to support UPMC Jameson. A flexible full-time position works between 28-40 hours per week depending on department need. This role would work various 8-hour shifts between 5:00am and 5:00pm, Monday through Friday and rotating Saturdays. A Patient Services Representative is responsible for welcoming patients upon arrival and promoting the usage of new and emerging consumer-friendly technologies. They also educate patients on their copayments and financial obligations, collect payments when applicable, and connect patients to financial advocacy resources when appropriate. Additionally, this role updates patient's demographics and insurance coverage information, as well as schedules subsequent appointments within the continuum of care, all while promoting an overall culture of service excellence If you have strong customer services skills and are looking for a position that ensures that patients and family members have the desired UPMC Experience, apply today! Responsibilities: Provide a warm greeting for all patients. Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference. Collect copayments and any other applicable patient payments at the point of service. Confirm and/or update patient registration information at checkout. Schedule follow-up appointments within the practice at checkout. Schedule or connect patient to resources to schedule for ancillary services at checkout. Help patients navigate the healthcare system by providing clear and understandable instructions. Provide follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. Understand the principles of service recovery and be both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. Register patients in Biometrics (fingerprint recognition) program and explain benefits. Promote MyUPMC patient portal and assist patients in registration when applicable. Assist patients in education of financial responsibility and connect them to advocacy resources as needed. Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries. Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations. Appropriately distribute / triage phone calls to other areas and / or clinical providers. Assist with administrative duties in the office including but not limited to scanning of medical records and faxing. Stay informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services. Completion of high school graduate or equivalent is required. Experience with personal computer-based applications and other various office equipment and proficient typing skills are preferred. Two years of experience in a medical / billing / fiscal or customer service function is preferred. Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred. Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Responsibilities

The Patient Services Representative is responsible for welcoming patients and guiding them through the check-in process, while also collecting payments and scheduling follow-up appointments. They ensure patients understand their financial obligations and connect them to necessary resources.