Patient Services Representative at UPMC

Pittsburgh, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Registration, Customer Service, EPIC, Medical Terminology, Insurance Verification, Financial Responsibility, Service Recovery, Administrative Duties, Biometrics, Healthcare Navigation, Appointment Scheduling, Communication Skills, Typing Skills, Office Equipment, Self-Arrival Technology, HIPAA Compliance

Industry

Hospitals and Health Care

Description

UPMC Digestive Healthcare at St. Margaret is hiring a full-time Patient Services Representative to join their team. In this position you will work Monday-Friday from 8:00am-4:30pm assisting with patient registration including gathering patient demographic, checking patients in and out, procedure scheduling, faxing and working EPIC in baskets. Previous EPIC experience is preferred but not required. Responsibilities: Provide a warm greeting for all patients Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference Collect copayments and any other applicable patient payments at the point of service Confirm and/or update patient registration information at checkout Schedule follow-up appointments within the practice at checkout Schedule or connect patient to resources to schedule for ancillary services at checkout Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. Register patients in Biometrics (fingerprint recognition) program and explain benefits Promote MyUPMC patient portal and assist patients in registration when applicable Assist patients in education of financial responsibility and connect them to advocacy resources as needed Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations Appropriately distribute / triage phone calls to other areas and / or clinical providers Assist with administrative duties in the office including but not limited to scanning of medical records and faxing Performs in accordance with system-wide competencies/behaviors. Performs other duties as assigned. Completion of high school graduate or equivalent is required. Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. Two years of experience in a medical / billing / fiscal or customer service function is preferred. Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred. Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Responsibilities

The Patient Services Representative will assist with patient registration, including gathering demographic information, checking patients in and out, and scheduling procedures. They will also help patients navigate the healthcare system and ensure continuity of care by addressing unresolved questions or needs.