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Patient Services Representative at UPMC

Pittsburgh, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Services, Copayment Collection, Appointment Scheduling, Patient Information Updates, Financial Education, Insurance Verification, Service Recovery, Biometrics Registration, MyUPMC Promotion, Administrative Tasks, Phone Calls, Medical Terminology, Typing Skills, Office Equipment Operation, Personal Computer Applications

Industry

Hospitals and Health Care

Description

A Patient Services Representative welcomes patients, educates them on copayments and financial obligations, collects payments, schedules appointments, and updates patient information. They promote new technologies, connect patients to financial resources, and foster a culture of service excellence, ensuring a positive UPMC experience for patients and families. This position will primarily work Monday through Friday daylight shifts. Occasional Evening & Saturdays may be needed Responsibilities: Greet patients warmly, guides them through self-arrival technology or check-in, and collects copayments at the point of service. Confirm/update patient information, schedule follow-up appointments, and connect patients to resources for ancillary services. Provide clear instructions, follow up on unresolved patient needs, and take appropriate action for service recovery. Register patients for Biometrics, promote MyUPMC, assist with financial education, verify insurance, and obtain consent forms. Handle phone calls, assist with administrative tasks, and other duties as needed. High school graduate or equivalent is required. Associates Degree preferred Two years of experience in a high volume medical / billing / fiscal or customer service function is preferred. Previous Outpatient office experience is preferred Prior experience with Medipac, Epic, or other health records systems is preferred. Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. Knowledge of medical terminology is preferred. Licensure, Certifications, and Clearances: Act 31 / Act 33 / Act 34 / Act 73 UPMC is an Equal Opportunity Employer/Disability/Veteran

Responsibilities

The representative will welcome patients, manage check-in processes including technology guidance, collect copayments, update records, and schedule follow-up appointments. They are also responsible for connecting patients to financial resources and ancillary services while ensuring service excellence.