Patient Services Representative at VIDRINE PHARMACEUTICAL GROUP LLC

Lake Charles, Louisiana, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Sep, 26

Salary

16.0

Posted On

14 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Registration, Medical Billing, Insurance Verification, Medical Terminology, Appointment Scheduling, Electronic Health Records, Customer Service, Time Management, Multitasking, Interpersonal Communication, Attention To Detail, Manual Dexterity

Industry

Pharmaceutical Manufacturing

Description

MISSION STATEMENT It is our company mission to be regarded as a "first response" resource in helping turn medication dosing PROBLEMS into successful SOLUTIONS. Boudreaux's New Drug Store has a mission to provide accessible, compassionate, and exceptional pharmaceutical care to every patient we serve. We are dedicated to promoting health and wellness within our community by offering personalized medication to best suit the needs of the individual. Our expert guidance and commitment to customer service allows us to be the trusted partner in optimizing the quality of life for our customers. Our goal is to consistently exceed expectations, foster enduring relationships, and create a positive experience for everyone within our community and beyond. At Boudreaux's New Drug Store, our vision is to become the staple in pharmaceutical care and to be recognized for our unwavering dedication to enhancing the health and wellness of every individual we serve. We aspire to be the model for excellence in the healthcare industry, crafting innovative solutions and setting new standards of excellence in patient care. Our vision encompasses a future where Boudreaux's leads the field in medical expertise and care. We want each customer to take control of their health journey and allow our pharmacy to support their commitment with compassionate expertise and care. Through continuous growth, collaboration, and expert advice, we envision a healthier future for each individual we serve. Boudreaux's New Drug Store will serve the patient-physician need by preparing CUSTOM FORMULATIONS. Upon physician request, medications will be prepared according to the patient's demographic and specific etiological requirements. At Boudreaux's New Drug Store, our philosophy is founded on the belief that every individual deserves access to comprehensive pharmaceutical care that goes beyond dispensing medication. We view pharmacy as the leader in correcting patients' well-being and their overall health. By integrating evidence-based and personalized medication, we believe that illnesses are curable based on one's determination and the help of medical professionals. Relationships and agreements with other health care professionals are entered into with the goal of improved patient outcomes. Areas of focus in pharmaceutical care will include but are not limited to, medication problem-solving, customized hormone replacement therapy for men and women, diabetes (shoe program), wound care, pain management, nutraceutical support, drug regimen reviews, and medication case management. CORE VALUES * Our first priority is our patients and their families. * ALL patients are treated with dignity and respect. * We meet the needs of our patients as they define them by listening and responding accordingly. * Patient complaints are resolved the same day. * We respond positively to customer requests. * All telephone calls are answered before the third ring. * No person is on hold longer than 45 seconds. * All staff smile when speaking with patients. * We greet our patients when they enter the pharmacy. About the Role: The Patient Services Representative plays a critical role in ensuring a smooth and positive experience for patients from their initial contact through billing and follow-up. This position serves as the primary point of communication between patients and healthcare providers, managing patient registration, appointment scheduling, and insurance verification with accuracy and professionalism. The representative is responsible for handling patient billing inquiries, processing payments, and coordinating with insurance companies to resolve coverage issues. Attention to detail and strong organizational skills are essential to maintain accurate patient records and ensure compliance with healthcare regulations. Ultimately, this role supports the efficient operation of the healthcare facility by facilitating clear communication and timely processing of patient information and payments. Minimum Qualifications: * High school diploma or equivalent. * Experience with patient registration and billing processes in a healthcare setting. * Familiarity with medical terminology and medical insurance procedures. * Proficiency in using office equipment including fax machines. * Strong attention to detail and manual dexterity for handling documentation. Preferred Qualifications: * Previous experience working in a physician office or hospital billing department. * Knowledge of electronic health record (EHR) systems. * Certification in medical billing or coding. * Excellent communication and interpersonal skills. * Ability to multitask and manage time effectively in a fast-paced environment. Responsibilities: * Register patients by collecting and verifying personal and insurance information accurately. * Schedule and confirm patient appointments while managing physician office calendars. * Process patient billing, including generating invoices, handling payments, and addressing billing inquiries. * Communicate with insurance companies to verify coverage and resolve claim issues. * Maintain detailed and organized patient records, ensuring confidentiality and compliance with healthcare standards. * Operate office equipment such as fax machines to transmit patient information securely. * Collaborate with hospital billing departments to reconcile accounts and resolve discrepancies. * Provide excellent customer service by addressing patient questions and concerns promptly and professionally. Skills: The required skills such as patient registration and billing are utilized daily to ensure accurate collection and processing of patient information and payments. Manual dexterity is important for handling physical documents and operating office equipment like fax machines efficiently. Knowledge of medical terminology and insurance enables the representative to communicate effectively with patients and insurance providers, ensuring clarity and accuracy. Being detail oriented helps in maintaining precise records and avoiding errors that could delay billing or treatment. Preferred skills like familiarity with EHR systems and strong communication enhance the ability to manage electronic records and provide exceptional patient service, contributing to overall operational efficiency. Benefits: * PTO * SIMPLE IRA Retirement Plan * Health insurance * Dental and vision insurance * 20% discount on all over-the-counter products

Responsibilities

The representative manages patient registration, appointment scheduling, and insurance verification to ensure a smooth patient experience. They are also responsible for processing billing, handling payments, and maintaining accurate patient records in compliance with healthcare regulations.