Patient Services Representative at Webster Dental Care

Hoffman Estates, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Attention to Detail, Organization, Phone Etiquette, Computer Skills, Problem Solving, Scheduling, Insurance Verification, Financial Arrangements, Teamwork, Regulatory Compliance, Patient Privacy, Clutter Management, Report Tracking, Follow Up Coordination

Industry

Hospitals and Health Care

Description

Description Webster Dental Care has delivered the highest level of patient service for over 46 years. Headquartered on the Northwest Side of Chicago (Edison Park), Webster Dental Care numbers 10 dental practices throughout the Chicagoland area with 250 employees, including dentists, dental specialists, dental hygienists, support staff and administrators. At Webster Dental Care, we pursue excellence through continuing education, personal and team growth, and mastering leading-edge technology Position: Patient Services Representative (PSR) ORG Type: Administrative Reports to: Practice Manager FLSA Status: Non-Exempt Date: January 2026 Core Competencies Exceptional personal and professional customer service Effective communication and interpersonal skills Accurate attention to detail and organization Roles and Responsibilities The PSR will consistently demonstrate exemplary customer service when assisting patients and guests personally and professionally. Responsible for welcoming patients, performing service driven check-in/check-out procedures maintaining highest attention to patient privacy. The PSR will make sure that the health care setting they are working in is in accordance with regulatory standards and practices Duties include, but are not limited to: Greet patients and guests upon arrival Answers phone calls and emails and deliver messages as needed Confirms and updates patient identification, demographic and insurance information Obtains patient consents/referrals/authorizations Schedules appointments as necessary and maintains an optimal scheduleby managing cancellations, changes or delays to appointment status Verify insurance coverage and collect payments Make financial arrangements and collect co-payments Keeps waiting area clean and comfortable Maintains an organized and clutter free work area Present treatment plan options Track case acceptance and coordinate follow ups Run reports and track other key performance indicators Other duties as assigned Required Qualifications and Skills H.S. Diploma or Equivalent Exceptional customer service skills and phone etiquette, including the ability to use independent thinking, sound judgment and creativity when resolving patient issues Strong computer skills Highly organized with excellent communication skills (both written and oral) Willing to serve the Practice with a flexible schedule Preferred Qualifications and Skills Associate's degree Previous experience in a dental/healthcare setting Working knowledge of medical terminology Physical Demands Ability to sit, stand or walk for extended periods Ability to wear a facemask for long durations Work Environment Work will be completed at a dental practice

Responsibilities

The Patient Services Representative (PSR) is responsible for providing exemplary customer service to patients and guests, including check-in/check-out procedures and maintaining patient privacy. The PSR will also manage appointment scheduling, verify insurance coverage, and ensure compliance with regulatory standards.