Patient Services Representative at WEIL FOOT & ANKLE INSTITUTE

Grand Rapids, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Greeting, Check-in Procedures, Check-out Procedures, Appointment Scheduling, Office Operations Support, Insurance Information Collection, Co-pay Collection, Deductible Collection, Balance Collection, Administrative Tasks, Medical Assistant Cross-training, Verbal Communication, Written Communication, Computer Proficiency, Patient Focus, Adaptability

Industry

Medical Practices

Description

Description Foot and Ankle Specialists of West Michigan is powered by Weil Foot & Ankle Institute. For over 55 years, Weil Foot & Ankle Institute (WFAI) has been considered one of the innovative world leaders in the enhancement and improvement of care for foot and ankle medical conditions, sports medicine and clinical programs. Our mission is to improve the quality of life in a patient focused environment by providing the most advanced and knowledgeable foot and ankle care. WFAI has experienced phenomenal development, and as our family expands, we stand by our core values, which include integrity, excellence, trust, caring, tradition and innovation. POSITION SUMMARY We are seeking a Patient Services Representative (PSR) for our East Paris office. This role is essential to creating a positive patient experience and is responsible for welcoming patients, managing check-in and check-out processes, scheduling appointments, and supporting daily office operations. DUTIES AND RESPONSIBILITIES Greet patients Check in patients and assist with individual concerns, as they arise Collect appropriate information including insurance overview, co-pay, deductible and open balances Performs administrative tasks and must be cross trained on medical assistant responsibilities Other tasks, as assigned Requirements QUALIFICATIONS/ EDUCATION High school diploma or GED required 2 years in a healthcare position preferred Experience using ModMed Good verbal and written communication skills Basic knowledge of computers and office equipment Patient-focused with the ability to work independently Capability to adapt quickly and thrive in a fast-paced environment SCHEDULE: Monday through Friday BENEFITS: Medical, Dental, and Vision Plans HSA with Employer Contribution FSA Generous PTO Program 401k with a 3% Match Employee Assistance Program Life and AD&D Insurance Short-Term and Long-Term Disability PHYSICAL DEMANDS/ ENVIRONMENTAL FACTORS: This job description is not designed to cover or contain a comprehensive listing of duties or responsibilities that are required of the employee. Weil Foot & Ankle Institute is proud to be an affirmative action employer and we are committed to an equal opportunity workplace, regardless of race, color, religion, sex, sexual orientation, ender identity, ancestry, citizenship, national origin, marital status, veteran status or disability. If you have a disability or special need that requires accommodation, please let us know. While performing the duties of this job, the employee is regularly required to stand or sit; use hands; and talk or hear. Specific vision abilities required by this job include close vision, distance vision and depth perception. Must be able to lift/carry up to 25 lbs. AMERICAN WITH DISABILITIES ACT (ADA) SPECIFICATIONS: Qualified individuals with disabilities may make a request for reasonable accommodation to the Director of Human Resources. Upon receipt of an accommodation request, the Director of Human Resources will meet with the requesting individual to discuss and identify the precise limitations resulting from the disability and the potential accommodation that might help overcome those limitations. The Director of Human Resources in conjunction with a medical review (and, if necessary, other appropriate management representatives) will determine the feasibility of the requested accommodation and the impact on the business operation. The Director of Human Resources will inform the qualified individual of the decision of the accommodation request or how to make the accommodation.

Responsibilities

This role is essential for creating a positive patient experience by welcoming patients, managing check-in and check-out processes, and scheduling appointments. The representative will also support daily office operations and perform administrative tasks, including cross-training on medical assistant responsibilities.