Patient Services Specialist at Baylor Scott & White Health

Garland, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

0.0

Posted On

28 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Relations, Check-in, Check-out, Scheduling, Insurance Verification, Answering Phones, Data Entry, Typing, Computer Navigational Skills, Listening, Interpersonal Communication, Written Communication, Telephone Etiquette, Adaptability, Empathy, Tact

Industry

Hospitals and Health Care

Description

Working Conditions: Orientation will be conducted remotely. Training will be conducted onsite. Working Hours: Monday to Saturday: 8:00 AM to 8:00 PM Sunday: 12:00 PM to 5:00 PM 3 days/week, 12-hour shift JOB SUMMARY The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones. ESSENTIAL FUNCTIONS OF THE ROLE Assists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments. Assists with patient registration duties by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system. Directs patient to appropriate waiting areas. Accepts payments for physician/clinic services according to established guidelines. Posts payments and enters charges into computer utilizing appropriate codes. Generates daily payment reports and verifies cash drawer against report. Provides accurate patient, medical, financial or procedural information to patients or approved outside entities. May be required to discuss financial arrangements with patients. Receives and directs phone calls. Assists patients and other visitors. Responds to routine inquiries concerning practice services, hours of operation, etc. Ensures any patient complaints are handled appropriately. Assists with medical records duties as requested. KEY SUCCESS FACTORS Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette. Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful. Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries. Ability to calm upset patients in a composed and professional demeanor. Excellent data entry, numeric, typing and computer navigational skills, with attention to details. Comfortable working in a fast paced, constantly changing and stressful environment. BENEFITS Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level QUALIFICATIONS - EDUCATION - H.S. Diploma/GED Equivalent - EXPERIENCE - Less than 1 Year of Experience

Responsibilities

The Patient Services Specialist provides administrative support in a physician office or clinic, focusing on high-quality, patient-centered care through duties like patient relations, scheduling, and insurance verification. Essential functions include managing patient check-in/check-out processes, handling payments, posting charges, and responding to patient inquiries.