Patient Services Specialist at DMOS Orthopaedic Centers

West Des Moines, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Listening, Questioning, Customer Service, Calmness, Reassurance, Information Gathering, Accuracy, Speed

Industry

Hospitals and Health Care

Description

As a patient services specialist, You will be working on the second floor of a medical office. You will have multiple team members around you, but you have your own cubicle that can be tailored to your style. You will have conversations with strangers who may be in pain and need help. You will wear a headset, take incoming calls, gather information accurately and quickly about patients, insurance and their situation. Here’s What You Can Expect * You will wear a headset, take incoming calls, gather information accurately and quickly about patients, insurance and their situation. * You will help match them with either a referred provider or the first available provider for their particular issue. * Our patients are hurting, so you are understanding that they may not always be super pleasant, however, they are very grateful. You will work in a place that expects outstanding experiences; we do this by working hard to assume the best and being curious with all around us What We’re Looking For * Communication. You know how to communicate clearly and professionally. You know how important it is to listen, ask questions, and avoid interrupting. * Customer Service. Experience working with a individuals with varying backgrounds to provide the necessary assistance and information. * Calm. Ability to provide reassurance when patients are nervous. Why DMOS? * Friendly, fun and dedicated peers * 401(k) with company contribution event if you don't make one. * Health, dental, and vision insurance including generous PTO with the option for hourly employees to earn up to 22 days a year * We’ll celebrate 70 years of orthopedic care in 2025! Apply today by viewing our opportunities from the https://www.dmos.com/about/careers [https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Flinkprotect.cudasvc.com%2Furl%3Fa%3Dhttps%253a%252f%252fwww.dmos.com%252fabout%252fcareers%26c%3DE%2C1%2CS4-2Nt0CbQ_zCjn9u30-_AJV4AySrcFFO5TNjZywuCZRl9huR0dchKXQUxGd4FaNq6fkFEbvUyT0BGluTrWxtY02CokGAaMjE8YAxfJN9aqiWg%2C%2C%26typo%3D1&data=05%7C02%7Cmfernau%40dmos.com%7C82efdaad5be641938e4908dd57401819%7Cd5706b95a1f94dd885e82dcbb1614ba9%7C0%7C0%7C638762654983319818%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=lbM2laurix6RAaZ%2B9t%2Fhbk8ZtRIJEzondoFY0yFPr5g%3D&reserved=0] page. Qualified candidates will hear from our recruiting team within 2 business days of a completed application to start the selection process.

Responsibilities

The specialist will handle incoming calls using a headset to accurately and quickly gather patient, insurance, and situational information. They will also be responsible for matching patients with either a referred or the first available provider for their specific issue.