Patient Services Specialist for Broadway Medical in NE Portland at The Oregon Clinic

Portland, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

32.07

Posted On

17 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Scheduling, Insurance Verification, Electronic Medical Records, Customer Service, Medical Terminology, Referral Processing, Multi-line Phone Systems, Patient Check-in/Check-out, Communication Skills, Multitasking, Epic EMR, Front Office Administration

Industry

Hospitals and Health Care

Description

Make an Impact at The Oregon Clinic! Premium Benefits, Competitive Pay, and Inspiring Purpose Join us at The Oregon Clinic as a full-time (32 hours per week) Patient Services Specialist. Work alongside a collaborative team of patient-focused colleagues and physicians in our thriving Broadway Medical Clinic in Northeast Portland. Each patient receives the highest value care tailored to their needs. Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic Broadway Medical Clinic receive the highest value care tailored to their needs. Using excellent customer service and communications skills, your primary duties in this phone-based role include: * Responsible for checking in and out new/established patients. * Promotes efficient physician scheduling and patient access by properly scheduling and rescheduling patients’ appointments according to all office protocols and physician requests in an efficient and timely manner. * Obtaining and completing insurance information. * Answering phones on multi-line system. * Processing of incoming and outgoing referrals and electronic fax submissions. * Updating registration and EMR records as needed. * Managing multiple work queues (pre-registration, appointment requests, and referrals). * Excellent communication with clinical teams to ensure patients are handled appropriately and in a timely manner. * Other duties as assigned. Salary: Hiring range, based on experience and credentials: * Level I: $19.59 - $26.51 per hour. * Level II: $21.55 - $29.16 per hour. * Level III: $23.71 - $32.07 per hour. Workdays: This role is located at the Broadway Medical Clinic in Northeast Portland. Typical hours are 36 per week, Monday-Friday (8:00 am-5:00 pm), with a weekday off TBD. A half-day commitment on Saturday (7:30 am-12:30 pm) will be needed approximately once every two months. Qualifications that support success in this role are based on education, experience and values including: * Minimum of one (1) year of previous medical front office experience is required. Pediatrics, pediatrics behavioral health, internal medicine, dermatology, and/or adult behavioral health healthcare experience is a plus! * Prior Electronic Medical Record (EMR) experience is preferred. Epic experience is a plus! * Knowledge of medical terminology and office procedures. * Familiarity with insurance requirements and referral processes. * Demonstrated ability to initiate, work independently, and effectively multitask. * Excellent phone skills and customer service skills. * Excellent attendance and work ethic. * Positive attitude and desire to be a team player. * Ability to communicate professionally and effectively with patients, physicians and other team members. * A commitment to patient-focused care, privacy, and safety. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. Make an impact in patient-focused healthcare. Look forward to coming to work and feel good about the work you do - apply today! Premium Benefits: * Healthcare: Employee is 100% covered Medical, Dental, and Prescription Insurance * Financial Wellbeing: Generous 401(k) plan and Flexible Spending Account options * Work-Life Balance: Paid Time Off plus 9 paid holidays annually * Wellness Support: Robust wellness program and employee assistance services * Commuter Benefits: 70% of Tri-Met transit pass covered * Additional Perks: Employee discounts and optional benefits like Pet Insurance Patients and peers recognize The Oregon Clinic as a top regional healthcare provider and employer. We are: * Guided by our values of dedicating to excellence, compassionate and joyful connection, inclusive collaboration, listening humbly, and leading with integrity. * The largest physician-owned, multi-specialty medical and surgical practice in Oregon with a team of 1,500 team members across 30 specialties and our business office. * Dedicated to providing the highest value care tailored to the needs of each unique patient. * Proud to be consistently ranked by our employees as a Top 10 Workplace by The Oregonian. Our Commitments: * Diversity, Equity, & Inclusion: We are more than an Equal Opportunity Employer. We welcome and embrace differences and a diversity of backgrounds. Our goal is for patients, physicians, and team members to see and feel diversity, equity, safety and inclusion in all aspects of their interactions with TOC clinics and administration. * A safe workplace: We are an alcohol and drug-free workplace for the safety of our patients and employees. Offers are contingent on successful completion of drug and background screenings.

Responsibilities

The role involves managing patient check-ins, check-outs, and scheduling appointments while handling multi-line phone systems. Responsibilities also include processing referrals, updating EMR records, and coordinating with clinical teams to ensure efficient patient flow.