DESCRIPTION

ReqID: 380960
Job Category: Patient Access
Shift: Day
Schedule: Full time
Work Location: Providence St Vincent Medical Office Bldg East Pavillion
The Patient Relations Representative (PRR) is the first point of contact to patients or visitors in person or by phone. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service and in addressing patient safety issues that arise with acutely ill psychiatric patients.
Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence St Vincent Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

REQUIRED QUALIFICATIONS:

• Upon hire: In compliance with company policy and state regulations, a Department of Human Services (DHS) background check is required for this position.
• 1 year customer service experience, or
• Successful of completion of a Providence internship.

PREFERRED QUALIFICATIONS:

• Coursework/Training and Some college.
• 1 year of Medical office or healthcare experience.
• Basic experience with electronic medical records and/or computerized billing systems.
• Medical terminology experience.

Please refer the Job description for details