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Patient Services Specialist I (PSS I) at Turnwell Mental Health

Rockwall, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

0.0

Posted On

27 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Desk Operations, Patient Scheduling, Insurance Verification, HIPAA Compliance, EMR/EHR Systems, Medical Terminology, Vital Signs Collection, Customer Service, Patient Records Management, Billing Support

Industry

Mental Health Care

Description

Description SMHWI, a Turnwell Mental Health Network entity, is committed to maintaining a company for mental health that expands access to compassionate, high-quality mental health care and allows a world where mental health is embraced with urgency, dignity and innovation. We stand on our values of compassion, access, integrity, excellence, and innovation as our foundation. The Patient Services Specialist (PSS I) is an administrative role in a healthcare setting, responsible for overseeing the front desk operations and ensuring smooth and professional experience for patients, staff, and visitors. This role blends administrative and patient service duties, along with support to the clinical staff. Requirements Front Desk Operations Greet and check in patients Schedule and confirm appointments Answer phones and respond to inquiries Collect co-pays and verify insurance Ensure adherence to office policies and procedures Serve as the first point of contact for patient complaints Administrative Tasks Maintain patient records (physical and electronic) Ensure HIPAA compliance and privacy standards Reporting & Coordination Assist with billing questions and insurance verification Collaborate with clinic or practice manager Clinical Support Taking vital signs (e.g. blood pressure, pulse, temperature, etc.) Assisting providers during exams or procedures WHAT ARE WE LOOKING FOR? Experience as a medical receptionist (usually 2–5 years) Familiarity with EMR/EHR systems (e.g., Valant, Salesforce, Epic, Athenahealth, Kareo) Strong communication and customer service skills Knowledge of medical terminology and insurance processes Organized and able to multitask under pressure WHAT CAN YOU EXPECT FROM TURNWELL? 401K w/ Match Dental Insurance Health insurance Paid time off Referral program Retirement plan Vision insurance The opportunity for professional development

Responsibilities

Oversee front desk operations to ensure a professional experience for patients and visitors. Provide administrative support and clinical assistance, including taking vital signs and assisting providers during exams.