Patient Services Specialist/Medical Assistant at Horizon Behavioral Heal

Richmond Hill, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

19.0

Posted On

27 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Medical Records, Schedule Management, Phone System Operation, Triage Calls, Insurance Verification, Co-pay Collection, Vital Signs, Medication Administration, Specimen Collection, HIPAA Compliance, OSHA Compliance, Data Entry, Word Processing, Self-Starter, Adaptability

Industry

Mental Health Care

Description

Description We are looking for a Patient Services Specialist/Medical Assistant to join our rapidly growing team in Richmond Hill. The Patient Services Specialist/Medical Assistant Specialist is responsible for the execution of the daily Front Desk and Medical Assistant duties. At all times, the position will display excellence in customer service and exhibit the values of integrity and compassion. Responsibilities include but are not limited to: Recognize and register patients upon arrival. Verify current patient demographics. Collect co-pays and account balances. Check all insurance for accuracy, and perform eligibility checks. Maintain provider schedules ensuring they are fully booked at all times. Answer multi-line phone system and direct all calls to appropriate parties. Check voice mail for messages, and distribute accordingly. Answer all triage calls by taking a message/or referring to the back office. Schedule appointments for multiple offices, accurately and efficiently. Diligently handle medical records release and/or request. Return patient calls and relay messages to patients under the direction of the providers. Send out follow-up reminder notices. Monitor supplies used in the front office and notify the supervisor when inventory runs low. Maintain a working knowledge of all services offered to patients. Explain office policies to patients as needed. Maintain a clean and orderly reception/waiting room, entryway to office, and work area. Post over-the-counter payments and process bank cards. Reconcile daily activity report, batch day sheet. Obtain Vital Signs. Perform patient treatments under the supervision of provider (Medication Administration, Testing Services, and backup to TMS) Collect Lab Specimens (Urine and Saliva Drug Testing). Ensure Proper Completion of Laboratory Paperwork. Shred patient information to comply with HIPAA regulations. Follow HIPAA regulations. Follow OSHA rules and regulations. Follow Compliance rules and regulations against fraud and abuse. Maintain front office quality assurance. Handle a variety of matters including basic insurance knowledge, collections, operational, and customer service issues. Maintain the strictest confidentiality. Ensure the patients are treated courteously and professionally. Deliver top-notch customer service to every patient that enters our doors. The ability to smile while the world crashes around us. Requirements 1. Minimum of 2 years of medical office experience 2. High school diploma or equivalent. 3. Demonstrated ability to work independently and as a team player. 4. Tactfulness. 5. Demonstrate a willingness to adapt to change. 6. Pleasant phone manner and voice. 7. Must be a self-starter and dependable. 8. Able to prioritize workload while remaining flexible. 9. Confident positive manner and appearance. 10. Customer service experience. 11. Word processing, data entry, 10-key, telephone, and computer experience 12. Medical Assisting Experience is REQUIRED 13. Top Notch Computer Skills 14. A sense of humor when chaos breaks out

Responsibilities

This role involves executing daily front desk duties, including patient registration, insurance verification, collecting payments, and managing provider schedules. Additionally, the specialist performs medical assistant tasks such as obtaining vital signs and assisting with patient treatments under provider supervision.