Patient Services Specialist at Turnwell Mental Health

Billings, Montana, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jul, 26

Salary

0.0

Posted On

16 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient registration, Appointment scheduling, Insurance verification, Medical terminology, Electronic medical records, Customer service, Communication skills, Administrative support, HIPAA compliance, Payment collection, Multitasking, Microsoft Office Suite, Data entry, Reception management

Industry

Mental Health Care

Description

Description Turnwell Mental Health Network is committed to maintaining a company for mental health that is a vital step in defining culture, guiding behavior, and building trust with our clients and team members. Our mission is to expand access to high quality mental health care services in underserved markets by building a team of professionals who provide and support best-in-class patient experiences within our clinics. The Patient Services Specialist is the first point of contact for patients, visitors, and medical staff. This position is responsible for creating a welcoming environment, answering phones, scheduling appointments, verifying insurance, collecting payments, and maintaining accurate patient records. Strong communication skills and attention to detail are essential. Requirements Greet patients and visitors in a professional and friendly manner Answer, screen, and route phone calls promptly and accurately Schedule, confirm, and cancel appointments using electronic medical record (EMR) systems Collect and verify patient insurance information and demographics Check patients in and out, ensuring all forms are completed accurately Collect co-pays, balances, and other payments; provide receipts as necessary Maintain patient confidentiality in accordance with HIPAA regulations Ensure the reception area is clean, organized, and welcoming Respond to patient inquiries or direct them to the appropriate staff member Perform general administrative duties such as filing, faxing, and copying Collaborate with medical assistants, nurses, and physicians for seamless workflow Monitor and order office supplies as needed WHAT ARE WE LOOKING FOR? High school diploma or equivalent required Prior experience in a medical office or similar healthcare setting preferred Familiarity with EMR systems (e.g., Epic, Athenahealth, eClinicalWorks) a plus Excellent verbal and written communication skills Strong organizational and multitasking abilities Knowledge of medical terminology and insurance verification helpful Proficiency in Microsoft Office Suite (Word, Excel, Outlook) WHAT CAN YOU EXPECT FROM TURNWELL? Fast-paced outpatient medical office May involve long periods of sitting or standing Interaction with patients who may be ill, stressed, or in pain

Responsibilities

The Patient Services Specialist serves as the primary point of contact for patients, managing front-desk operations including scheduling, check-in/out, and insurance verification. They also handle administrative tasks such as maintaining patient records, collecting payments, and collaborating with clinical staff to ensure a smooth workflow.