Patient Services Supervisor at Radia Medical Imaging

Seattle, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

39.92

Posted On

12 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Strategic Thinking, Problem Solving, Team Building, Scheduling, Registration, Communication, Operational Leadership, Data Analysis, Performance Metrics, Healthcare Regulations, Patient Experience, Compassionate Care, Collaboration, Innovation, Critical Thinking

Industry

Hospitals and Health Care

Description

Seattle Radiology is hiring a Patient Services Supervisor. The Patient Services Representative Supervisor oversees the daily operations of the patient service representative team within our radiology practice, ensuring exceptional patient experience, efficient workflow, and compliance with organizational policies and healthcare regulations. This role is responsible for supervising front-end staff, optimizing scheduling and registration processes, and serving as a key liaison between patients, clinical teams, and administrative leadership. Compensation: The salary Hourly wage range is $26.61 - $39.92. The wage for this position is based on multiple factors, including but not limited to direct job-related experience, length of experience, knowledge, skills, and abilities. About Us We provide a range of outpatient imaging services for patients such as MR, PET/CT, CT, ultrasound, x-ray, fluoroscopy, and several types of procedures. Seattle Radiology is an Imaging Center of Radia Inc., P.S. the largest, physician-owned Radiology practice in the United States. Our organizational culture is one of innovation, collaboration and compassion and we are dedicated to delivering the highest quality patient care available. Position Summary The Patient Services Representative Supervisor reports to the Imaging Center Manager and provides hands-on operational leadership for day-to-day front office activities, ensuring a consistently high level of patient, referrer, and staff satisfaction. As the leader of the patient services team—the first point of contact for our patients—this role sets clear expectations, provides direction, and fosters a culture focused on professionalism, efficiency, and compassionate, patient-centered care. The Supervisor leads, coaches, and supports a team of Patient Services Representatives, ensuring effective scheduling, registration, communication, and problem resolution. They work collaboratively with the Imaging Center Manager, pre-authorization team, and clinical staff to align workflows, achieve operational goals, and support ongoing initiatives that enhance the patient experience and operational performance. Proficient in the use of Electronic Medical Records, the Supervisor leverages data, reporting tools, and performance metrics to generate actionable insights. Through critical and strategic thinking, they identify opportunities for improvement and drive enhancements to processes, policies, and workflows that promote efficiency, accuracy, and exceptional service delivery. Core Responsibilities: * Customer/Patient Satisfaction: recognizes internal and external customers in the organization. Monitors and ensures staff are delivering high-level of customer/patient satisfaction. Initiates service recovery as needed. * Strategic Thinking: continuously evaluating the needs of the front office and finds opportunities for improvement. * Problem Solving: utilizes critical thinking to resolve issues in a timely, efficient, and compliant manner. * Team Builder: creates a functional team and retains quality staff. Minimum Qualifications * Associate’s degree preferred * Three years experience in healthcare setting patient services supervisory/lead role * Experience working in a fast paced radiology practice We offer market-competitive compensation and a full range of benefits, including: * Medical, Dental and Vision Benefits * A 401(k) with a profit-sharing component * Paid Time Off, Paid Sick Leave and Holiday Pay * Life and disability insurance * Learning opportunities through professional development programs * Annual discretionary performance increase

Responsibilities

The Patient Services Representative Supervisor leads the patient services team, ensuring high levels of patient satisfaction and operational efficiency. They are responsible for coaching staff, optimizing workflows, and resolving issues in a timely manner.