JOB SUMMARY

We are looking for a confident and organised Patient Services Team Leader to join our friendly and supportive team at Chapelthorpe Medical Centre. This is a key role supporting the smooth day-to-day running of the patient services (reception/admin) team, helping us deliver a high-quality, patient-centred service.
The successful candidate will lead on task management, team coordination, and front-line service delivery, working closely with the Operations and Business Manager. You will also be responsible for low-level HR processes, such as return-to-work interviews and performance discussions.

• Supervise, support and motivate the patient services team
• Manage task allocation and ensure timely, accurate completion of work
• Address initial performance concerns and support staff development
• Improve systems and processes to enhance service delivery
• Act as a first point of contact for informal complaints and team escalations
• Ensure compliance with internal policies and external regulations (e.g. CQC, GDPR)