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Patient Support Associate at SOUTH BOSTON COMMUNITY HEALTH
Boston, Massachusetts, United States -
Full Time

Start Date

Immediate

Expiry Date

02 May, 26

Salary

0.0

Posted On

01 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Patient Interaction, Demographic Registration, Insurance Verification, Appointment Scheduling, Payment Collection, Communication Skills, HIPAA Compliance, Collaboration, Attention to Detail, Customer Service, Office Functions, Problem Solving

Industry

Hospitals and Health Care

Description
Description The Patient Support Associate (PSA) is the first person with whom a patient or patient’s family member will interact either upon arrival at the practice or via phone conversations prior to the visit. The PSA is responsible for ensuring optimization of the patient visit by positively impacting the patient’s care through knowledgeable, reliable, and courteous interactions. Further, the PSA ensures the accuracy of the patients’ demographic and insurance information. The PSA works closely with all care team members, the billing and referral departments and is responsible for performing a variety of office functions including answering incoming phone calls, scheduling appointments; greeting patients and family members; and collecting co-payments. Requirements Greets patients in a friendly and attentive manner. Registers patients within Epic EMR ensuring all demographic, insurance, and billing information are correct. Assures the highest quality standards for all written and verbal communications with coworkers and manager. Confirms three patient identifiers to satisfy HIPAA Compliance. Books appointments in accordance with the organization’s guidelines while incorporating the Patient Centered Medical Home model. Contact patients ahead of their appointments to resolve discrepancies with insurance coverage or other demographics. Inform patients of any referral requirements for urgent care services. Collaborate with the billing department to ensure a smooth revenue cycle. Prepare and monitor the processing of forms related to plan changes and PCP assignment changes. Daily payment collection and reconciliation Accepts additional responsibilities as requested.
Responsibilities
The Patient Support Associate is responsible for greeting patients, registering them in the EMR system, and ensuring accurate demographic and insurance information. They also handle appointment scheduling and collaborate with various departments to facilitate patient care.