Patient Support Associate Supervisor at SOUTH BOSTON COMMUNITY HEALTH

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

76000.0

Posted On

02 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Leadership, Coaching, Performance Management, Patient Access, Front Desk Operations, Scheduling, Registration, Insurance Verification, HIPAA Compliance, Regulatory Compliance, Workflow Improvement, Data Integrity, Clinical Operations, Onboarding, Training

Industry

Hospitals and Health Care

Description

Description The Patient Support Associate (PSA) Supervisor is responsible for overseeing and supporting a team of clinical Patient Support Associates in a high-volume Federally Qualified Health Center (FQHC). This role ensures the delivery of high-quality, patient-centered front-line services while supporting efficient clinical operations. The Patient Support Associate Supervisor provides daily leadership, coaching, and operational oversight to ensure excellent patient access, flow, and experience across all clinical service areas. Essential Duties and Responsibilities Supervision & Leadership • Directly supervises, coaches, and supports a team of Patient Support Associates across clinical departments • Conducts onboarding, training, scheduling, and performance management • Provides real-time guidance in a fast-paced environment • Supports hiring, evaluations, and corrective action Patient Access & Front Desk Operations • Oversees front desk and intake operations • Ensures proper registration, scheduling, and patient flow • Addresses patient concerns professionally Quality, Compliance & Data Integrity • Ensures accurate registration and insurance verification • Maintains HIPAA and regulatory compliance • Supports audits and quality improvement initiatives Operations & Improvement • Identifies workflow improvements • Tracks access and service metrics • Collaborates with clinical and administrative teams Requirements • High school diploma or GED required; associate or bachelor’s degree preferred • 2–3 years healthcare patient access experience • Supervisory experience preferred • FQHC or community health experience strongly preferred Benefits We value your expertise and commitment. In addition to a competitive salary, we offer a comprehensive benefits package, including: Health, Dental, and Vision Insurance Flexible Spending Account (FSA) Life Insurance Retirement Plan Paid Time Off (PTO) Tuition Reimbursement/CME

Responsibilities

The Patient Support Associate Supervisor oversees a team of clinical staff to ensure efficient front-desk operations and high-quality patient access. This role provides daily leadership, coaching, and operational support to maintain regulatory compliance and improve clinical workflows.