JOB SUMMARY

The Patient Support Care Coordinator plays a crucial role in ensuring a seamless experience for patients within our healthcare facility. This position involves coordinating patient care activities, managing associate AI appointments technology, and serving as a liaison between patients and healthcare providers. The ideal candidate will possess strong organisational skills, drive to work independently and a commitment to providing exceptional service to enhance patient satisfaction.

EXPERIENCE

• Previous experience in an office environment is essential, preferably within a healthcare setting.
• Strong interpersonal skills with the ability to communicate effectively with patients, families, and staff.
• Proficiency in using office software applications
• Demonstrated ability to multitask and manage time effectively in a fast-paced environment.
• A compassionate approach towards patient care, with a focus on enhancing the overall patient experience.

QUALIFICATIONS/SKILLS

• Pass in GCSE English and Maths is essential
• Must be willing to use the phone to speak to patients in order to followup on their communications
• Must have Intermediate IT skills and be willing to develop these with the role
• Must have a calm telephone manner.
• Attention to detail
  Hours - 30 per week Monday to Friday
  Job Type: Part-time
  Pay: £12.21-£13.34 per hour

Benefits:

• Company pension
• Flexitime
• On-site parking

Work Location: In perso

• Manage patient admin from the new AI appointment system and scheduling to optimise clinic flow.
• Serve as the first point of contact for patients, addressing inquiries and providing information about services.
• Ensure that communication between patients and the practice is as up to date as possible by using Facebook, editing the practice website and the waiting room screen
• Maintain accurate patient records and ensure confidentiality in compliance with healthcare regulations.
• Coordinate communication between patients and medical staff to facilitate effective care delivery.
• Assist with administrative tasks, including filing, data entry, and managing office supplies.
• Support the implementation of office policies and procedures to improve operational efficiency including updating current systems.
• Register all new patients onto the clinical system