Onboarding new patients by booking all appointments required for them to get started with treatment, providing them with an overview of what their timeline to treatment will look like, making their first interaction with Genea as seamless as possible.
Serving as the main point of contact for patients throughout their fertility journey, coordinating and working closely with other departments to ensure the patients have all of the information they need.
Conducting follow-ups to ensure patient satisfaction, address any concerns, and foster loyalty with the patient.
Perform in-depth financial consultations with our patients to ensure they have a complete understanding of the cost of treatment.
Referring and follow up of any clinical queries with the appropriate departments
Maintain patient records in our electronic medical records system and CRM system.
Responsibilities
Exceptional customer service
Onboarding new patients by booking all appointments required for them to get started with treatment, providing them with an overview of what their timeline to treatment will look like, making their first interaction with Genea as seamless as possible.
Serving as the main point of contact for patients throughout their fertility journey, coordinating and working closely with other departments to ensure the patients have all of the information they need.
Conducting follow-ups to ensure patient satisfaction, address any concerns, and foster loyalty with the patient.
Perform in-depth financial consultations with our patients to ensure they have a complete understanding of the cost of treatment.
Referring and follow up of any clinical queries with the appropriate departments
Maintain patient records in our electronic medical records system and CRM system.
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