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Patient Support Officer at MY EMERGENCY DOCTOR
Syndey, Western Australia, Australia -
Full Time

Start Date

Immediate

Expiry Date

27 Nov, 26

Salary

0.0

Posted On

29 Aug, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Hospitals & Health Systems

Description
  • Answer incoming video and audio calls and assist patients with accessing our telehealth service
  • Complete patient bookings and accurately enter and update patient information
  • Provide clear and professional information about the service and next steps
  • Support patients with technical or access issues where required
  • Liaise with Shift Co-Ordinators, the Support Team, doctors and other team members
  • Monitor and respond to operational communications in a timely manner
  • Complete administrative tasks accurately and within required timeframes
  • Navigate multiple systems, screens and platforms while managing patient interactions
  • Follow MED policies, procedures and privacy requirements
Responsibilities